Regional Team Leader in Integrated Concept

We're looking for a Regional Team Leader in Integrated Concept Solutions in north region of Italy to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.

Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.

As an expert professional in your area, you provide leadership and oversight for the successful execution of Sysmex ICS projects.
- As pre-sales Supervisor that focuse on guiding the team, supporting clients, and improving processes.
- As Installation Supervisor, lead technical deployment, ensure smooth installations and communication with stakeholders.
- As after-sales Supervisor, you oversee system configurations, support clients through 'Hotline' services, and collaborate with field teams for updates and issue resolution.

Together, these roles aim to ensure the seamless implementation and ongoing support of Sysmex ICS solutions.

**Our company**

Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.
We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it

**Why work with us at Sysmex?**
Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.
Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.
We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.

Regional Team Leader in Integrated Concept Solutions (f/m/x)

**Location**

Cornaredo

**In this role you will**:
**Pre-sales supervisor**:
**Leadership and Coordination**:

- Provide leadership and coordination for the pre-sales team, ensuring seamless collaboration with all business areas involved in pre-sales processes, bids, and after-sales activities.
- Oversee and guide team members to ensure the successful implementation of ICS projects.

**Support and Training**:

- Ensure comprehensive support to all areas of business during the implementation of pre-sales processes, competitions, and post-sales activities.
- Facilitate training sessions for team members to enhance their understanding of ICS solutions and laboratory workflows.

**Project Management**:

- Take charge of overseeing and executing ICS projects within Sysmex Iberia, ensuring timely and successful completion.
- Collaborate with relevant stakeholders to identify and address any challenges or roadblocks in the pre-sales projects.

**Client Interaction**:

- Act as a key point of contact for clients during pre-sales activities, providing effective support and addressing any concerns they may have.
- Foster positive client relationships by ensuring a high level of customer satisfaction throughout the pre-sales process.

**Process Improvement**:

- Identify opportunities for process improvement within the pre-sales domain and implement effective strategies to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to streamline workflows and optimize pre-sales processes.

**Instalation Supervisor**:
**Technical Oversight**:

- Lead the installation team in the deployment of Sysmex Software solutions and IT hardware.
- Provide technical guidance and expertise to ensure installations are carried out smoothly and according to specifications.

**Remote Access Management**:

- Oversee the provision of remote access to clients during installations, ensuring a seamless and secure connection.
- Coordinate with the team to address any technical issues that may arise during remote access implementation.

**Communication and Coordination**:

- Effectively communicate with Field Application Specialists (FAS) to coordinate patient validation and workflow-related activities.
- Establish and maintain online communication channels with the Laboratory Information System (LIS) for efficient coordination.

**Quality Assurance**:

- Implement and enforce quality assurance measures to monitor and document the configurations of installed systems.
- Collaborate with the team to conduct regular quality checks and address any discrepancies in the installation process.

**After-sales