Reservations Agent Talent Day October 27th
6 giorni fa
**Company Description** TALENT DAY - OCTOBER 27TH 2025**
Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow.
Collegio alla Querce, Auberge Resorts Collection, is a former cultural institution and much-beloved boarding school that went through extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third out four currently open European destinations, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure - and leave utterly enchanted.
Step into the world of refined hospitality as a Reservations Agent at Collegio alla Querce, where each interaction reflects the art of bespoke service. In this role, you will manage reservations with precision and grace, ensuring each guest experience begins with excellence and anticipation of their unique preferences.
**Key Responsibilities**
- Create a genuine, informative, and personalized guest reservations experience by accurately inputting guest contact information and updating guest history with previous stays, special occasions, preferences, and other pertinent details.
- Respond to guest inquiries regarding room reservations, availability, accommodations, pricing, and special offers.
- Maintain complete knowledge of resort facilities and services, including:
- All accommodations, layouts, décor, and attributes
- Rates, packages, and promotions
- Spa treatments, benefits, and costs
- Entertainment, special events, and daily availability
- Directions and general information for local services, restaurants, wineries, and points of interest
- Assist in resolving guest challenges, collaborating with team members and other departments to exceed expectations.
- Ensure accurate billing and financial transactions for all guest accounts.
- Upsell resort services and offerings to enhance the guest experience.
This role invites you to be the first touchpoint in an exceptional luxury stay, setting the tone for memorable experiences and upholding the high standards of Collegio alla Querce.
**Qualifications** Experience**
- A minimum of three years in a hospitality reservations position in a luxury environment.
**Technical Skills**
- Proficiency in English; additional languages are highly desirable.
- Ability to create professional business correspondence.
**Core Competencies**
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
**Additional Information
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