Hotel Customer Service Agent Nf-02

**Duties**:

- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.

**Requirements**:
**Conditions of Employment**:

- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Mission Soggiorno
- Official No-Fee Passport and Mission VISA
- Citizenship eligible under country SOFA Agreement
- Duty hours may include nights, weekends, and holidays. Rotating Schedule.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1background investigation is required.

**Qualifications**:

- 1. Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision.
- 2. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
- 3. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
- 4. Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
- 5. Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
- **Qualifying experience must be clearly described in resume. Failure to clearly describe qualifying experience in resume, may result in an ineligible rating or may affect the overall rating.**

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**Area of Consideration**:
**Manual Applications**:
**PCS Costs**
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

- **Pay-Band (NF or CY) Allowances and Differential**s
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. **_If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay._** When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

**Incentives and Bonuses**
- Incentives will not be paid.

**Foreign Overseas Allowances**
- Foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
- Applicants must comply with the Exceptional Family Member Program, for information click here.

**Please check out our Applicant Information Kit**:
**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

- NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Act