Supply Chain and Customer Care Manager

Kärcher, a world's leading cleaning technology company with around 14,400 employees across 78 countries and an innovative product offer for commercial and domestic customers alike, is searching for its local office based in Rho, Milan
- Italy a:
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**SUPPLY CHAIN AND CUSTOMER CARE MANAGER**

All over the world Kärcher is synonymous with top performance, innovation and quality: over 90% of its products have been developed in the past 5 years. The accomplishment of this goal comes from Kärcher culture: a respectful, performance-oriented culture which inspires, challenges and develops employees is the basis of the Company success.

Kärcher really focus on people because ‘Family values are close to our heart’: are you looking for an interesting and fulfilling new challenge that offers excellent prospects, willing to be part of Kärcher Italy and its growth path?

**Posizione**:
**Responsibilities**

As a member of the management team of the Kärcher Italy, the Supply Chain and Customer Service Manager enables sustainable business growth via providing excellence in planning, transporting, warehousing & shipping activities; delivering excellent customer-centricity approach to every customer, both internal and external.

In detail, the Manager:

- Is responsible to integrate end-to-end processes to reach optimized service level and inventories on all levels in value chain, as well as lead logistic distribution.
- Coach, lead and develop Customer Service and Logistic teams.
- Acts the Company logistic strategy.
- Is strategically and operational responsible for demand planning and forecast accuracy.
- Is responsible for coordination, monitoring and optimization of warehouses, distribution and stocks.
- Is responsible for steering performance of external Service Providers including distribution agreement.
- Manages material master data.
- The Manager ads the general support of our customers on defined sales platforms (Kärcher products), web mapping services (Stores) and further locally defined digital channels.
- Develops high performance team handling of complaints.
- Leads conversion-oriented support and consultation on customer questions towards our products.
- Reviews and inquiries on our defined focus platforms.
- Stores and retrieves customer information in appropriate customer database.
- Adapts the “Supply Chain & Customer Care department” to the company's multi-channel reality.
- Leads process standardization and improvements in the “Supply Chain & Customer Service department”, achieving quality company standards and defining/monitoring KPIs.
- Communicates directly with Germany based HQ, external logistic operator, transport companies, branches, as well as others internal department in the company.

**Requisiti**:
**Requirements**:

- Bachelor’s Degree in Engineering/Business Administration or similar. Studies of Logistics or MBA are highly valued.
- Advanced level of English.
- A minimum of 5 years of relevant experience managing Supply Chain teams.
- Several years of experience in Customer Service environment.
- Experiences in organization optimization and in change management are desirable.
- Performance KPIs: forecast accuracy; logistic and transport cost; availability; OTIF (On Time In Full); stock days; NPS (Net Promoter Score) or CSAT (Customer Satisfaction).
- Proficient with MS Office.
- SAP knowledge (MM and SD) is preferred.
- Soft skills: strong people focus, process oriented based on customer satisfaction, strategic thinking and acting, top performance and negotiation skills.

**Altre informazioni**:
**Work location**: Rho (MI)

Edge (Division of Eurosearch Consultants), in charge of the recruiting process, guarantees maximum confidentiality and equal employment opportunity to both genders (L. 903/77).