Sales Account Director Leisure

**Additional Information** **Job Number**25083903 **Job Category**Sales & Marketing **Location**The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124 **Schedule**Full Time **Located Remotely?**N **Position Type** Management The Gritti Palace, a Luxury Collection Hotel in Venice, part of Marriott International, is currently recruiting for a Sales Account Director Leisure, he/she will report to the Director of Sales and she/he will join a team of passionate professionals. This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival. **What we offer** - Professional career progression at international level in 9000 Marriott hotels - Learning and development opportunities online, on the job and in class - Discounts on hotel rooms, gift shop items, food and beverage - Experienced management & motivated and engaging colleagues - Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program - Canteen service **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years’ experience in the sales and marketing or related professional area; OR - 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 2 years’ experience in the sales and marketing or related professional area. - Right to work in Italy. - Fluency in Italian, English and preferably French. - Total Account Management experience. - Preferable knowledge of US market. **CORE WORK ACTIVITIES** The role of the Account Director is to support the Hotel’s Sales Team vision and mission by executing transactional sales excellence. **Sales and Account Management** - Develops and implements the overall account strategy for assigned accounts. Execute sales strategy to achieve account goals. - Retains, expands and grows account revenue of assigned accounts through total account penetration, margin management, and implementation of sales and marketing initiatives - Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business. - Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing. - Accurately qualifies potential accounts; re-qualify existing accounts. - Articulates the financial benefits of a proposal as it pertains to the customer's business objectives. - Collects and analyzes key information about the customer's business and/or operation. - Counsels internal stakeholders on optimal negotiating stance. - Demonstrates benefits of total account management and team-based sales. - Demonstrates working knowledge of legal issues within industry. - Develops opportunity sales plan with actionable steps to attain revenue goals. - Identifies key purchase points and decision-makers that influence the "buy" decision. - Maintains account information in Opera Sales and Catering to ensure accurate and up-to-date account reporting. - Qualifies each business opportunity and recommend company products that match both the customer needs as well as the hotel's business needs. - Suggests positive alternatives whenever necessary. - Leverages appropriate sales and property Leadership to ensure account saturation pull-through of account strategies and selling solutions at the local property level. - Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting. - Manages proactive account, segment or regional sales. - Supports 'in-market' needs of properties in a given regional area. - Supports data gathering, reporting & tracking functions. - Understands traditional industry processes (pricing, RFPs, proposals, etc) **Executes and support Marriott's Customer Service Standards and hotel's Brand Standards.** - Participates in and practices daily service basics of the brand - MHR Genuine Care Basics - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building an Account and loyalty to the company. **Revenue Generation** - Identifies key purchase points and decision-makers that influence the "buy" decision. - Relates customer needs to product capabilities.