Quality Management System Officer

**Posting Date**:24 Jan 2025

**City**:Genova

**Location**:Genova, IT, 16128

**Contract Type**:Permanent

**Division**:RINA Services QOHSE

**Level of experience**:Senior
- RINA is currently recruiting for a **Quality Management System Officer** to join its office in Genoa, Italy**within the RINA Services QOHSE Division.

**Mission**

The Quality Management System Officer is responsible for supporting and ensuring that the organization's quality management systems are developed, implemented and maintained according to the reference standards applicable to a Certification Body.

The role involves supporting the Certification Quality Manager and promoting continuous improvement initiatives to ensure compliance with applicable international standards and regulations.

The role also provides support to the Testing Laboratory as Quality Manager of the laboratory itself. #LI-GZ1

**Key Accountabilities**
- Ensure the interface with the Accreditation/Notification Bodies (Accredia Anab, MIT,....).
- Provide support to the Certification Quality Manager (QM) for the maintenance of the accreditations obtained worldwide.
- Coordinate the process of obtaining new accreditations for new certification schemes.
- Manage the documents of the management system implemented at the RINA Services Certification BU.
- Ensure that the processes and procedures required for the management system are defined, implemented, and maintained.
- Monitor and update accreditation documents and other relevant guides.
- Raise awareness among internal staff and collaborators about changes to system documentation, accreditation standards and regulations.
- Supporting Rina Services' QM in analysing and managing complaints received.
- Provide secretarial support for the management of the CSI Committee for the Safeguarding of Impartiality and for the handling of appeals.
- Develop, approve, organize, coordinate, and monitor internal audit activities.
- Regularly report on identified non-conformities and the effectiveness of corrective actions.
- Identify risks and opportunities for improvement and propose corrective actions.
- Manage accredited/notified schemes based on their technical expertise.
- Support our Testing Laboratory, as Quality Manager.

**Education**
- Bachelor’s Degree in Engineering General**Qualifications**
- Previous Scheme Leader activity or ISOxxx Lead Auditor qualifications are a prerequisite.
- Minimum of 5 years of experience in quality management or accreditation schemes, with a strong focus on ISO standards (17021-1,17020, 17065, 17025, 14001, 9001, 45001, 27001, 22000).
- At least 3 years in a leadership role and 3 years of experience working within an accredited CAB.
- Experience in managing certification processes.
- In-depth knowledge of ISO standards for CAB-accredited management systems and European regulatory requirements relevant to NoBos.
- Familiarity with the specific terminology and principles of management system certification.
- Expertise in audit principles, guidelines and techniques for management systems.
- Knowledge in the field of measurement uncertainty (e.g.: for specific tests resistance reaction to fire,....).
- Professional proficiency in English, both written and spoken.
- Strong analytical thinking, synthesis skills and strategic vision.
- Process-oriented approach with excellent organizational, planning and change management skills.
- Ability to make quick decisions, prioritize tasks, and manage deadlines and stress.
- Excellent communication, negotiation, and conflict management skills.
- Strong interpersonal skills to collaborate with various stakeholders.
- Comprehensive understanding of the frameworks used by CABs for certifications.
- Familiarity with regulatory documents related to CAB management systems aligned with current organizational, operational and accreditation standards.

**Competencies**
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineer