Automotive Helpdesk Homologation Specialist
4 giorni fa
As an Automotive Helpdesk Homologation Specialist, you will ensure technical and customer management support both to internal departments and to the national network. You will submit to the Ministry of Transport the homologation certificates of the vehicles, to allow their registration on the national territory and you will relate with suppliers and outfitters, as well as with the European department, if necessary for any homologation issues, and with the Ministry of Infrastructures and Transport Motorization.
**Duties and Responsibilities**
- Managing requests from the primary and secondary network, to the Sales and Service departments of the National Sales Company;
- Managing and supporting requests in a timely manner;
- Ensuring an excellent level of communication and complete information;
- Updating and creating documentation based on the requests, such as technical reports and clearances;
- Cooperation with the colleagues in the team and collaboration to resolve problems,
- Presentation of critical situations;
- Commits to continuous improvement of its quality standards;
- Corrects the implementation of project processes during delivery as necessary.
**Requirements**:
- Degree in Mechanical or Aeronautical Engineering;
- At least 3 years of experience in a technical environment, preferably in homologation;
- Knowledge of the automotive world, both from a technical and legislative perspective;
- Knowledge of automotive service processes;
- Excellent knowledge of English;
- Excellent knowledge of computer systems (Windows Office: Outlook, Word, Excel, Power Point, Access).
- Analytical Skills;
- Proactivity and problem solving skills;
- Ability to work independently.
**Working pattern**
- Rome
- 40 hours per week
**What we offer**
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.
**About MSXI**
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility
MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.
MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
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