IT Service Desk Analyst

5 giorni fa

Provincia di Torino Piemonte, Italia Anderson Strathern A tempo pieno

We have an opportunity for an experienced IT Service Desk Analyst to join our IT Department.

**You will be responsible for**:

- Service Desk
- Logging, prioritising, and tracking Service Desk calls
- Investigating, troubleshooting, and resolving calls
- Providing updates to users on the progress of calls
- User accounts: Set up and management of various user accounts
- Homeworking: Support of remote homeworker installations
- Documentation: Creating and maintaining Service Desk documentation

Supported technology and tools include
- Dell Laptops
- Windows 10 OS
- Microsoft Office 365
- Two Factor authentication administration
- BigHand Digital Dictation system administration
- IOS mobile devices
- Mitel Phone Systems/VoIP
- iManage Work10 document management software

**What you will need to succeed**:

- Must have a minimum of 12 months IT Support/Service Desk experience, ideally within a Legal, Financial, or Professional Services sector
- Good communicator and diplomatic - able to communicate with non-IT staff in non-technical terms
- A proactive approach to system security
- Flexible approach to team working
- Current drivers licence preferable but not essential

**What you need to do now**:
Anderson Strathern is committed to promoting equality of opportunity and to the development of a diverse workforce.

  • Help Desk IT

    4 settimane fa

    Piemonte, Italia Horsa A tempo pieno

    Technology Help Desk IT Horsa S.p.a. La nostra opportunità per te Scegliendo Horsa avrai l'opportunità di far parte di una delle più importanti realtà di consulenza IT del panorama italiano. Siamo specializzati nelle aree ERP, Business Analytics, Technology e nelle aree più innovative come la Cyber Security, il Cloud e la Industry 4.0. Grazie alla...

  • 24/7 IT Service Desk Specialist

    6 giorni fa

    Torino, Italia Critical Service A tempo pieno

    Un'azienda di servizi IT a Torino è alla ricerca di un/una Service Desk Specialist. La risorsa si occuperà di gestire ticket di supporto, analizzare e risolvere incident e collaborare con il team. Richiesta esperienza di almeno un anno, conoscenza di Windows Server e Linux, e buona padronanza dell'inglese. L'azienda offre un contratto a tempo determinato...

  • Information technology service desk

    2 giorni fa

    Torino, Italia Pyramid Consulting, Inc A tempo pieno

    Mandatory Skills IT Service desk Experience working in Service Now proficient in English and Italian Min 1 Years of Experience in IT Service desk Knowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring tools Excellent ITIL knowledge Work experience in ITSM tools like Service Now or BMC Remedy Reporting Should be...

  • Information technology service desk

    2 giorni fa

    Torino, Italia Pyramid Consulting, Inc A tempo pieno

    Mandatory Skills IT Service desk Experience working in Service Now proficient in English and Italian Job Details: Min 1 Years of Experience in IT Service desk Excellent communications skills Knowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring tools Excellent ITIL knowledge Work experience in ITSM tools like Service Now...

  • Information Technology Service Desk

    3 giorni fa

    Torino, Italia Pyramid Consulting, Inc A tempo pieno

    Mandatory Skills IT Service desk Experience working in ServiceNow proficient in English and Italian Job Details: Min 1 Years of Experience in IT Service desk Excellent communications skills Knowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring tools Excellent ITIL knowledge Work experience in ITSM tools like ServiceNow or...

  • Information Technology Service Desk

    2 giorni fa

    Torino, Italia Pyramid Consulting, Inc A tempo pieno

    Mandatory Skills IT Service desk Experience working in Service Now proficient in English and ItalianJob Details: Min 1 Years of Experience in IT Service desk Excellent communications skills Knowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring tools Excellent ITIL knowledge Work experience in ITSM tools like Service Now or...

  • Help Desk Informatico

    3 giorni fa

    Provincia di Parma, Emilia-Romagna, Italia Tek-It Srl A tempo pieno

    Stiamo cercando un Tecnico per Help Desk altamente motivato e competente per unirsi al nostro team a Fidenza (Parma). **Responsabilità principali**: - Gestione e supporto dispositivi mobili iOS - Gestione postazioni di lavoro (95% Windows, 5% Mac) - Supporto per videoconferenze - Creazione utenti, onboarding e offboarding - Gestione service desk corporate...

  • Service Desk Specialist

    4 giorni fa

    torino, Italia Critical Service A tempo pieno

    In Critical Service siamo sempre alla ricerca di persone che vogliano esprimere il loro talento!Chi siamo?Critical Service nasce nel 2015 grazie ai suoi fondatori, forti di una ventennale esperienza nel mondo dei servizi informatici rivolti alle più grandi imprese italiane.Oggi operiamo come System Integrator, con specifico riferimento alla progettazione,...

  • Service Desk Specialist

    5 giorni fa

    Torino, Italia Critical Service A tempo pieno

    In Critical Service siamo sempre alla ricerca di persone che vogliano esprimere il loro talento!Chi siamo?Critical Service nasce nel **** grazie ai suoi fondatori, forti di una ventennale esperienza nel mondo dei servizi informatici rivolti alle più grandi imprese italiane.Oggi operiamo come System Integrator, con specifico riferimento alla progettazione,...

  • Information Technology Service Desk

    1 giorno fa

    torino, Italia Pyramid Consulting, Inc A tempo pieno

    Mandatory SkillsIT Service desk Experience working in ServiceNow proficient in English and ItalianJob Details:Min 1 Years of Experience in IT Service deskExcellent communications skillsKnowledge in Active Directory Office365 Windows client troubleshooting Network Monitoring toolsExcellent ITIL knowledgeWork experience in ITSM tools like ServiceNow or BMC...