Marketing Customer Support Representative
2 giorni fa
Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required Italian: C1 / Native level English: B2 level or higher Role Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset. Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experience Handle end-to-end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product-related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issues Compensation & Benefits Base Salary: €1,000 (for 14 months) Meal Allowance: €7.63 / day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on
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Italian Customer Support Pro — Relocation to Athens
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Italian Customer Support Pro — Relocation to Athens
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Verona, Italia Cross Border Talents A tempo pienoAn international recruitment firm is seeking an Italian-speaking Customer Support Representative to join their team in Athens, Greece. You will assist customers with information and issue resolution while enjoying a vibrant Mediterranean lifestyle. This position offers a relocation package, competitive salary, and comprehensive training for candidates eager...
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Technical Customer Support
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Verona, Italia Altro A tempo pienoThe role designed for youIn your role as Technical Customer Support for the Global market reporting directly to the Head of Technical Customer Support based in Italy :You will provide technical support in close contact with our customers.As part of the Technical Customer Support team you will help Customer solving quality issues providing technical...
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Verona, Italia Altro A tempo pienoThe role designed for you In your role as Technical Customer Support for the Global market reporting directly to the Head of Technical Customer Support based in Italy :You will provide technical support in close contact with our customers.As part of the Technical Customer Support team you will help Customer solving quality issues providing technical...
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