Service Manager
10 ore fa
Roma, Lazio, Italia
Randstad Digital Italia
Tempo pieno
22.000 €/anno
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Service ManagerRandstad Digital Italia selects a Service Manager for a client company operating in the IT sector, to join its workforce.ActivitiesAs the Service Manager, you will be responsible for services and act as a reference for the delivery and management of requested services, serving as the interface with the client for managing operational relationships.Key responsibilities include:Organize overall services, concerning capacity sizing, operational modes (shift of technicians or operators), and maintenance of professional skills of resources;
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Coordinate peripheral technical structures, either direct or partner‑based;
Analyze criticalities and propose intervention actions;
Control and maintain guaranteed service levels (SLA);
Verify with the governance team documentation and periodic reports;
Prepare plans for executing single projects/events.In case of specific emergencies or needs, you must be able to support the technical figures operationally. xbvzest Contract DetailsAnnual remuneration: €22,000 – €28,000Experience required: 3–5 years in the roleType of contract: Permanent (Tempo Indeterminato)Work location: Chiari (Brescia)Required SkillsExperience of 3 to 5 years in the role;
In‑depth knowledgeof ICT and information systems;
Service lifecycle management;
Service design anddelivery;
ITIL guidance;Communication techniques;
High school diploma or first‑level degree in technical/scientific disciplines, especially in Information Systems;
Preferred ITIL andMCITP/MCSE certification.Recruitment InformationThis recruitment is open to all candidates (L.903/77).
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Coordinate peripheral technical structures, either direct or partner‑based;
Analyze criticalities and propose intervention actions;
Control and maintain guaranteed service levels (SLA);
Verify with the governance team documentation and periodic reports;
Prepare plans for executing single projects/events.In case of specific emergencies or needs, you must be able to support the technical figures operationally. xbvzest Contract DetailsAnnual remuneration: €22,000 – €28,000Experience required: 3–5 years in the roleType of contract: Permanent (Tempo Indeterminato)Work location: Chiari (Brescia)Required SkillsExperience of 3 to 5 years in the role;
In‑depth knowledgeof ICT and information systems;
Service lifecycle management;
Service design anddelivery;
ITIL guidance;Communication techniques;
High school diploma or first‑level degree in technical/scientific disciplines, especially in Information Systems;
Preferred ITIL andMCITP/MCSE certification.Recruitment InformationThis recruitment is open to all candidates (L.903/77).