Senior Operations Specialist | EMEA

Who We Are Is What We Do.

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Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary
Lead process improvement and operational excellence initiatives across immigration operations. You'll own process automation, cross-functional project delivery, and efficiency gains across a high-volume, multi-regional operations function. This role reports to [Director/Head of Immigration Operations] and partners directly with product, legal, and regional ops teams.

Responsibilities

Drive operational efficiency: Identify, scope, and execute process improvements across immigration case management, invoicing, case assignment, and team workflows

Lead automation & AI initiatives: Assess processes for automation opportunities, work with product/engineering to implement solutions, and measure impact on processing times and team capacity

Manage cross-functional projects: Coordinate with product, legal, finance, and regional teams to deliver operational improvements on time and to spec

Execute root cause analysis: Diagnose process bottlenecks and inefficiencies; develop data-backed solutions and implementation plans

Maintain operational documentation: Own SOPs, process guides, and intake forms; ensure they reflect current workflows and regulatory requirements

Support team execution: Provide guidance to operations specialists on projects, process changes, and continuous improvement

Monitor and optimize metrics: Track process performance; identify and act on degradation trends or improvement opportunities

Qualifications (Required)

Experience: 5+ years of experience in operations, process management, or business operations within fast-paced, regulated tech environments (e.g., Fintech).

AI & Automation: Proven track record of driving process improvement initiatives, automation projects, or AI-assisted workflows.

Project Management: Strong project management skills with the ability to manage multiple complex initiatives concurrently.

Cross-Functional Collaboration: Demonstrated experience working closely across teams, including Product, Legal, Finance, and Technical departments.

Data-Driven: Comfortable analyzing metrics and using Business Intelligence tools (e.g., Looker, Metabase, SQL or similar).

Communication: Excellent stakeholder management and communication skills (both written and spoken).

Language: Fluent in English (written and spoken).

Adaptability & Precision: H