Front Office Manager

20 ore fa

Roma, Lazio, Italia Hospitaliti Tempo pieno 28.000 € - 34.000 € Contratto

Casa Monti is hiring through Hosco in Rome.


Controlli attentamente tutta la documentazione richiesta per la candidatura prima di fare clic sul pulsante apposito in fondo a questa descrizione.
Yourmaintasks:
  • BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
  • Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
  • Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests
  • Checkandfollowuponallreservations
  • Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
  • Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
  • ManageFrontOfficeschedules
  • ProvidetrainingforFrontOfficeteams
  • Givetoursoftheestablishmenttoprofessionalsandcustomers
  • Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance
  • EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
  • Controlandmonitoraccountsreceivable
  • Developthehotel'sturnoverthroughupsellactions
  • Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
  • Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
  • ParticipateinandleadHeadofDepartmentmeetings
  • Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment
Skillsrequired:
  • Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition
  • FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition
  • Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments
  • Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction
Professionalskills:
  • Stressandprioritymanagement
  • Excellentreceptionandcustomerrelationsskills
  • Attentiontodetailandcustomersatisfaction xbvzest
  • Speedandreliabilityofexecution
  • Anabilitytolistentocustomers
  • Strongteamspirit
  • FluencyinspokenandwrittenEnglishisessential
  • Asecondforeignlanguageisaplus
Requiredqualities:
  • Organisedandrigorous
  • Initiativeandtheabilitytoputforwardproposals
  • Versatility,adaptabilityandavailabilitý
  • Involvementandcommitment
  • Discretionandhonestý
  • Positiveandpleasantattitude
  • Excellentpresentation

Please see the full vacancy for the benefits offered by Casa Monti.