People Operations

Who we are

La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Epassi is a leading provider of employee benefit solutions across Europe, founded in Finland in 2007. We were the first in Europe to launch a mobile-payable employee benefit solution. Since then, we have consistently grown, diversifying our products and entering new markets - today we operate across 9 European markets with over 1,100 people.

The Financial Times has recognised us multiple times as one of the fastest-growing companies in Europe.

We are going through a significant transformation: from a federation of country businesses to One Epassi , a unified operating model. This role sits at the heart of that shift, reporting to the Director, People Operations & Architecture.

Your mission
You are the first person employees in Italy come to with anything about their employment. You keep contracts and records accurate, make sure people get paid on time, and give clear answers when they need them. For most employees, this is what good People support looks like.

You join at a real turning point. Operational work is moving out of country teams into one company-wide People Operations & Architecture team. So you do more than run the service, you help build it.

Your responsibilities
The role has two core focus areas: People Operations and Payroll .

People Operations

Manage employee administration across the full lifecycle: contracts, onboarding, employee changes, leave and offboarding

Maintain accurate employee records in HiBob, ensuring data is complete, current and compliant

Resolve employee and manager queries through the ticketing system, meeting agreed service standards

Guide employees, managers and stakeholders on People processes and local employment requirements, escalating complex cases

Keep local policies, templates, process documentation and knowledge base content up to date

Handle employee data securely and in line with GDPR and Italian requirements

Work with People, Finance, IT and other teams to deliver a smooth employee experience

Spot repetitive work and help simplify, document or automate it

Payroll

Run the internal monthly payroll for Italy from start to finish, so employees are paid accurately and on time

Collect and process payroll inputs: starters, leavers, salary changes, bonuses, absences, benefits and deductions

Complete the payroll calculation, check results, investigate discrepancies and make corrections before finalisation

Prepare payment files, complete required checks and reconcile payroll with Finance

Coordinate with the labour consultant (consulente del lavoro) and relevant authorities where applicable

Administer local benefits (e.g. meal vouchers, welfare platform) and answer employee questions on payslips, deductions and social security

Manage year-end activities: Certificazione Unica (CU), tax equalisation, statutory reporting and audit requests

You'll be successful in this role if you have

Hands-on HR administration experience across the full employee lifecycle

Strong Italian payroll experience - ideally managing payroll internally end-to-end, not only coordinating with an external payroll provider

Good knowledge of Italian employment law: CCNL, contract types, working time, leave entitlements, probation, notice periods

Solid understanding of Italian payroll compliance.

Confidence using HiBob or a comparable HRIS, and hands-on experience with an Italian payroll system (e.g. Zucchetti, TeamSystem, Paghe Web)

Familiarity with Jira, Google Workspace and Slack - you pick up new tools quickly

A disciplined approach to data accuracy: you check your own work and keep records clean

Confidence using AI in your daily work to draft, summarise and reduce manual effort - always reviewing output and never entering confidential data into unapproved tools

Clear, kind communication - there is a person behind every payslip and every ticket

Good judgement and discretion when handling sensitive employee and payroll data

A collaborative mindset, comfortable working across markets and functions

Your track record

Proven experience in HR administration across the full employee lifecycle

Demonstrated experience running Italian payroll end-to-end, including INPS, IRPEF and statutory reporting

A track record of maintaining clean, accurate employee data in an HRIS

Experience working directly with employees and managers as a first point of contact for HR queries

Background in a mid-sized organisation with autonomous ownership of HR processes

Your competency profile

Ownership & reliability - you deliver on time, flag blockers early and take full accountability; payroll and people data leave no