Forward Deployed Engineer
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The Technology & Innovation team of Grafton, global brand in charge of Professional Recruitment, is looking for a Forward Deployed Engineer (FDE) for an AI Platform.
You’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes.
You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.
This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.
What You’ll Do
● Partner with customers to understand operational challenges and success criteria
● Translate open-ended problems into clear technical designs and implementations
● Build AI agents that integrate with customer systems and perform real tasks
● Own deployments, including reliability, performance, and continuous improvement
● Test with real data, measure outcomes, and iterate based on results
● Collaborate with Product & Engineering to ship high-quality solutions
● Contribute to tools, documentation, and best practices that scale customer delivery
What We’re Looking For
● 5+ years of experience in software engineering or technical problem-solving roles
● Strong fundamentals in software design, system thinking
● Experience working across systems, integrations, and data flows
● Comfort working directly with customers and owning ambiguous problems
● Clear communication skills and a strong ownership mindset
● Curiosity and interest in building AI-powered systems that work in practice
Nice to Have
● Experience in forward-deployed, solutions engineering, or customer-facing roles
● Exposure to AI agents, automation, or conversational systems
● Experience operating and improving production systems
Location: Rome or Milan (smart working 1/2 days per week)
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