Customer Success Manager
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As a Client Success Manager, you will steward a portfolio of B2B clients, building trust with key stakeholders and ensuring timely delivery of commitments. You’ll work with autonomy to monitor health, identify risks, and drive renewals and value creation. Your analyses will translate data and insights into actionable improvements and tangible outcomes. You’ll support commercial opportunities and maintain clear, proactive communication across teams, contributing to long-term client relationships and business growth.
Retribuzione / Benefits- insurance coverage
- retirement plan eligibility
- paid time off (PTO)
- wellbeing leave
- parental leave
- bonuses or stock options (as applicable)
- Own and manage an assigned portfolio of B2B client relationships, building trust with stakeholders and ensuring timely delivery of commitments
- Drive client retention and success by monitoring health, identifying risks, resolving issues, and managing renewals and routine commercial activities
- Deliver measurable client outcomes by strengthening value, engagement, and relationship quality
- Analyse client, commercial and operational data to identify trends, risks and opportunities and translate insights into actions
- Support with commercial opportunities including opportunity management, CRM updates, contracts, client analysis and follow-up
- Take ownership of client issues from identification to resolution with coordinated stakeholders and timely communication
- Maintain accurate client and commercial records and deliver high-quality work while managing competing priorities
- Proven experience in Account Management, Client Success, Customer Success, Project Management or similar client-facing role with senior stakeholders
- Strong analytical skills to interpret data and translate insights into actions
- Commercial awareness supporting retention, renewals and value creation
- Independent, solution-oriented with ownership of priorities
- Strong organisational and stakeholder management with a proactive approach
- Proficiency in CRM systems, spreadsheets, dashboards and similar business tools
- Strong written, verbal and presentation skills in English and Italian
- Analytical thinking
- Proactive problem solving
- Independent work ethic
- CRM systems
- spreadsheets
- dashboards
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