Account Executive – Italy, Europe

We are seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan. You will be responsible for developing long-term partnerships with existing clients, driving account growth, identifying upselling and cross-selling opportunities, and ensuring high levels of customer satisfaction and retention.

Non si lasci sfuggire questa opportunità: si candidi rapidamente se la sua esperienza e le sue competenze corrispondono a quanto descritto di seguito.

You will work closely with customers to understand their business needs, identify opportunities to expand the use of Contents’ AI-powered platform, and coordinate with internal teams to deliver value throughout the customer lifecycle.

This is a high-impact role for a commercially minded, relationship-oriented professional who thrives in a fast-paced, international environment and enjoys working closely with enterprise and mid-market clients.

Key Responsibilities

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• Own and develop a portfolio of strategic enterprise and mid-market accounts across Italy, Europe, and the UK
  
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations
  
• Act as the main commercial point of contact for assigned accounts, ensuring a high-quality client experience throughout the relationship
  
• Understand clients’ business objectives, challenges, and evolving needs, identifying opportunities to deliver additional value through Contents’ platform
  
• Identify and drive upselling, cross-selling, expansion, and renewal opportunities within existing accounts
  
• Develop and execute account plans to maximize customer retention, revenue growth, and long-term account value
  
• Manage commercial negotiations, renewals, and contract expansions in collaboration with internal teams
  
• Coordinate closely with Customer Success, Product, Marketing, and Sales teams to ensure alignment on client needs and priorities
  
• Lead regular business reviews and client meetings, presenting performance, opportunities, and recommendations to key stakeholders
  
• Monitor account performance, pipeline, renewal timelines, and revenue forecasts
  
• Proactively identify potential risks and challenges within accounts and work with internal teams to address them
  
• Gather and communicate customer feedback and market insights to help shape Contents’ product and commercial strategy
  
• Support strategic initiatives, events, and client activities aimed at strengthening relationships and expanding Contents’ presence within key accounts
  
• Travel across Europe and the UK when required to meet clients and support strategic account activities
  

Join Us If

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• You have 3–5 years of experience in B2B SaaS, Account Management, Customer Success, or a similar commercial role
  
• You have a proven track record of managing and growing B2B client accounts
  
• You have experience with upselling, cross-selling, renewals, and account expansion
  
• You are comfortable managing enterprise and/or mid-market clients and engaging with senior stakeholders
  
• You have strong commercial acumen and the ability to identify business opportunities within existing customer relationships
  
• You have excellent communication, negotiation, presentation, and relationship-building skills
  
• You are highly organized and able to manage multiple accounts, priorities, and stakeholders simultaneously
  
• You have a strong understanding of the Italian and/or European business landscape
  
• You are fluent in English (mandatory); Italian or any other European language is a plus
  
• You are based in Milan or willing to relocate
  
• You are comfortable working with international teams and travelling across Europe and the UK when required
  

Nice To Have

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• Experience in MarTech, AI, enterprise content solutions, or digital transformation
  
• Experience managing strategic enterprise accounts in industries such as retail, banking, telco, manufacturing, luxury, publishing, or automotive
  
• Background in high-growth startups or scale-ups
  
• Familiarity with AI-driven platforms, CMS, CRM, marketing technology, or content ecosystems
  
• Experience working with international clients and managing cross-border accounts
  
• Experience using CRM and account management tools to manage pipelines, forecasts, renewals, and customer activity
  
• A strong network within enterprise organizations across European markets
  

What We Offer

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• A competitive salary package aligned with your experience and seniority
  
• The opportunity to join a fast-gro