Senior Service Delivery Manager

The Italian Institute of Artificial Intelligence (AI4I) is seeking a senior technical professional to act as the technical lead and service delivery manager for the Peano HPC/AI infrastructure. This position requires deep technical understanding across HPC, AI, cloud, storage, and networking systems, combined with operational leadership in supporting AI workloads and applications.

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You will oversee the operational lifecycle of applications running on Peano, bridging engineering teams, deployment units, and end users to ensure reliable, usable, and integrated services.

This is a highly execution-focused senior role combining technical expertise, service delivery, and operational coordination across multiple layers of the AI/HPC stack.

Hybrid work:

Flexible arrangements may be negotiated

Position status:

Open until filled; multiple candidates may be hired

You Will Work Closely With:

• 
  
• Engineering and platform teams maintaining the infrastructure
  
• Deployment teams delivering AI solutions to internal and external stakeholders
  
• Data scientists and developers running workloads on Peano
  
• External partners using AI4I services
  

Key Responsibilities

• 
  
• Act as technical owner of the Peano platform, covering HPC/AI, cloud, storage, and basic networking
  
• Oversee the operational lifecycle of AI and HPC applications, ensuring high service reliability
  
• Coordinate onboarding of new services and applications for internal and external users
  
• Monitor platform health and coordinate incident detection, resolution, and escalation
  
• Manage service documentation, operational procedures, and user guidance
  
• Support users in running workloads efficiently, addressing technical issues proactively
  
• Define service levels, operational best practices, and continuous improvement initiatives
  
• Facilitate communication between engineering teams, deployment units, and users
  
• Contribute to platform architectural decisions, roadmap planning, and strategic infrastructure evolution
  

Key Responsibilities

• 
  
• Oversee the operational lifecycle of AI and HPC applications on the Peano
  
• Coordinate onboarding of new services and applications
  
• Monitor service health and coordinate incident resolution
  
• Manage service documentation, operational procedures, and user guidance
  
• Support users in running and operating workloads efficiently
  
• Define service levels and best operational practices
  
• Facilitate communication between engineering teams and service users
  
• Contribute to improving usability, reliability, and adoption of the platform
  

Required Qualifications

• 
  
• Extensive experience operating or supporting complex technical platforms or services
  
• Strong Linux and command line proficiency
  
• Ability to troubleshoot distributed applications and workflows
  
• Experience interacting with technical users (developers, engineers, data scientists)
  
• Excellent organizational and communication skills
  

Additional Strengths

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• Familiarity with HPC, cloud, and containerized environments
  
• Experience with storage systems (VAST) and networking fundamentals
  
• Exposure to service management, ticketing, or incident resolution processes
  
• Experience preparing operational documentation and training materials
  

Key Performance Metrics

• 
  
• Platform and service availability and reliability
  
• Incident detection and resolution efficiency
  
• User onboarding and adoption speed
  
• Quality and completeness of operational documentation
  
• Overall operational impact on internal and partner workflows
  

What We Offer

• 
  
• Leadership over the full Peano platform and critical AI/HPC services
  
• Direct operational impact on production AI/HPC workloads
  
• Access to advanced AI computing infrastructure
  
• Competitive compensation and flexible work arrangements
  
• Salary range: €50,000 – €70,000 gross/year (depending on experience)
  

About Us

The Italian Institute for Artificial Intelligence (AI4I) was founded as a research institute to perform transformative, application-oriented research in Artificial Intelligence, driving innovation and industrial progress. The Institute is designed to engage and empower gifted, entrepreneurial, and ambitious researchers who are committed to generatin