Technical Architect- Data 360/Marketing Cloud

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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Data Cloud & Marketing Cloud Technical Architect to join our Professional Services team within the Customer Success Group (CSG). This role is centered on being a "Data" subject matter expert, leading the design and implementation of enterprise‑grade Data Management solutions. While Data Cloud (Data360) expertise is a must, the ideal candidate will also possess a strong background in Salesforce Marketing Cloud to drive cross‑cloud success. The Technical Architect is responsible for architecting scalable solutions across enterprise landscapes, ensuring data is democratized and ready for enterprise AI usage. You will work closely with Project Managers and Technical Architects to ensure on‑time, fully functioning integrations. The ideal candidate thrives in an entrepreneurial atmosphere, communicates tactfully with business operations, and effectively designs, tests, and deploys complex software solutions. You must be an excellent communicator who can tailor delivery to a variety of audiences and communicate both in English and Italian fluently.

YOUR IMPACT

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands‑on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

• Become a Trusted SME: Act as the primary authority for Data Cloud to support project delivery, including how data architecture relates to the success of Agentforce and AI.
• Strategic Design: Drive the creation of application and technical design documents (Blueprints/FSD) which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
• Data Democratization: Design and guide customer's enterprise data architecture, highlighting the importance of Data Governance and ensuring solutions adhere to security and privacy regulations.
• Technical Excellence: Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management.
• Lead code reviews and define coding standards (SQL, SSJS, AMPScript).
• Stakeholder Management: Facilitate and influence Executive Customer stakeholders while aligning technology strategy to business value and ROI.
• Risk Mitigation: Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution through proactive risk management.

REQUIRED QUALIFICATIONS

• Data Cloud Expertise: Direct experience designing and configuring the Data Cloud (Data360) platform to enable enterprise use cases (Ingestion, Unified Profile, Insights, and Activation).
• Marketing Cloud Mastery: 2+ years of direct experience in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio). Knowledge of AMPScript and SSJS is a strong plus.
• Minimum of 10 years’ experience in professional services.
• Architectural Proficiency: Deep knowledge in MDM, Data Distribution, and Data Modeling concepts, with a strong understanding of metadata and lineage.
• Solution Documentation: Ability to clearly and articulately document solutions, including data flows, engineering flowcharts, and technical artifacts.
• Require