Manager of Customer Product Success Team
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As CPS Trainers and Team Leaders, you will lead and develop a high-performing training team focused on restaurant partners’ adoption of TheFork Manager. You will shape training strategy, collaborate with cross-functional teams, and translate partner feedback into actionable improvements. Your leadership will drive cultural change, coaching, and continuous development across markets. This role offers impact at scale in a diverse, international environment.
Retribuzione / Benefits- flexible working environment (2 days home office)
- competitive fixed salary and bonus
- lunch vouchers
- international teams across Europe
- health insurance fully covered
- parental leave and caregiver leave (12 weeks)
- Lead and develop the CPS Trainers and Team Leaders to build a high-performing team
- Set objectives, monitor performance, and provide coaching and development plans
- Drive a cultural shift to improve partner adoption of TheFork Manager
- Join restaurant trainings to stay close to partner needs and challenges
- Define and evolve the training strategy and framework for restaurant partners
- Ensure consistent training standards across teams and markets
- Translate partner feedback into actionable improvements and KPIs-driven actions
- Collaborate with SalesOps and other functions to align on objectives and deliver a cohesive partner experience
- 3–4 years of experience driving customer adoption/usage of a SaaS solution, preferably in restaurants/hospitality
- Proficiency with Salesforce and/or other CRM tools
- Solid people management experience with coaching and development skills
- Strong customer mindset focused on partner experience
- Results-oriented with KPI, target, and performance management experience
- Analytical, pragmatic, hands-on approach to leadership
- Ability to lead change and translate vision into simple, repeatable actions
- Proactive, autonomous, and able to decide in a fast-paced environment
- Excellent communication and influencing skills with multiple stakeholders
- Fluent in English and comfortable in an international, multicultural setting
- Interest in technology, digital products, and the restaurant industry
- people leadership
- communication
- influencing
- customer-centric mindset
- Salesforce
- CRM tools
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