IT & Network Operations Specialist

Own the IT and network infrastructure across our corporate team and residences — from switch config and secure WiFi to identity, devices, and rolling out new sites.

Location: Remote (Italy) — frequent travel to Siena required, particularly during the first months

Level: Mid-level (5+ years of relevant IT experience)

Contract type: Full-time

Salary: €35,000 – €50,000 RAL, depending on experience

Languages: Fluent Italian and English — both written and spoken (mandatory)

About Guild Living

Guild Living is pioneering a new model of longevity living in Italy, creating beautifully designed communities where people live with purpose, connection, and joy. Founded by Eugene Marchese and Michael Eggington, two of Australia’s most experienced senior living executives, we combine world-class hospitality, wellness, and architecture to redefine what it means to age well.

Our first community, Guild Siena, has already transformed how Italians experience later living. With new developments underway in Trieste, Versilia, Lake Garda, Lake Maggiore, and Fiesole, we’re building something significant — and we’re using technology to make that vision real at every touchpoint, from how residents experience daily life to how our teams operate behind the scenes.

We’re a small, ambitious team in the early stages of that expansion. As we grow, the infrastructure that holds everything together needs to grow with us. That’s where you come in.

The Role

We are at a point where IT needs to grow up alongside the business. We currently have two separate support providers across two locations, a mix of tools that have accumulated organically, and no single person who owns the full picture. That changes with this hire.

This is not a helpdesk role. You will own both sides of the job: the systems and accounts our teams use every day, and the physical network and infrastructure that our residences run on. If the WiFi in a residence drops, if a new site needs a network designed from scratch, if access rights have quietly sprawled over two years — that’s you.

We are looking for someone who is genuinely enthusiastic about technology and how it makes organisations work better, not someone who is comfortable processing tickets and waiting to be asked. Working alongside our Business Innovation Lead, you will also help identify and implement improvements to the tools and processes our teams use every day.

Some days you will be in a rack configuring a switch. Others you will be onboarding a team member, reviewing a vendor contract, rolling out a new tool, or thinking through how we set up IT for a new residence. That variety is the job, and we want someone who finds it interesting, not overwhelming.

What You’ll Be Working On

Owning the IT foundation

You will be the single owner of everything IT across our corporate team and Siena residence. That means managing device procurement, setup, and lifecycle; running onboarding and offboarding end-to-end (accounts, access, devices, permissions); and keeping our access management clean — who has access to what, at what level, reviewed regularly. You will be the person people call when something is not working, and the person who makes sure problems are properly resolved and documented, not just closed.

Network and infrastructure

Each residence is a physical site with real network needs: staff and guest WiFi, VLAN segmentation, firewalls, VPN, switches, connectivity that has to stay up. You will own the design, configuration, and troubleshooting of that infrastructure — working with vendors where it makes sense, but never dependent on them to understand your own network.

Security and compliance

We handle sensitive resident data — wellbeing indicators, personal histories — which means security is not a box-ticking exercise here. You will be responsible for translating our GDPR and security policies into practical controls: endpoint encryption, MFA, VPN, network segmentation, secure WiFi in residences, and first-level incident response. You do not need to be a security specialist, but you need to take it seriously and know when to escalate.

Making things work better

Our Business Innovation Lead actively looks for ways to improve how the organisation works through technology — inefficiencies in processes, friction in workflows, tools that are not being used well or should be replaced. Your role is to be the technical partner in that conversation: evaluating options, implementing changes, and making sure new tools or configurations actually land properly across the team.

Building for multiple locations

As we open new residences, each one needs a consistent, secure, and