Senior IT Service Desk Manager
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Are you an experienced leader within IT Service Management?
You could be progressing your career, in an impactful management role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company.
As the Senior IT Service Desk Manager you will lead and evolve the IT Support function, owning the end-to-end employee technology experience and ensuring every colleague can work efficiently.
Managing a team of ten IT professionals, you will be responsible for delivering a high-performing, reliable support operation whilst driving continuous improvement. You will transform the service desk from a reactive support function into a proactive, scalable and data-driven capability that anticipates needs, reduces friction and enables people to do their best work every day.
Location / WFH
You’ll join colleagues in the Milan office twice a week with flexibility to work from home.
About you
- You have strong management and leadership skills
- You have a strong, hands-on service desk management background with an indepth knowledge of service desk operations and best practices
- You're collaborative and able to influence others
- You have budgeting and procurement forecasting experience
- You're able to introduce productive xbvzest KPIs and metrics
- You have fluent English language skills, Italian also highly desirable
What's in it for you
As a Senior IT Service Desk Manager you will receive a competitive package:
- Up to €70,000 salary
- Ability to work 30 days from any EU country
- Diverse, inclusive team environment with a range of support networks (e.g. LGBTIQA+, Women's Networking group)
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