Customer and Supplier Claims Specialist
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Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies
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Lead the problem-solving process following customer complaints, coordinating a cross-functional team
Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer
Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans
Skills Required
- Educational background in technical or scientific disciplines
- Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)
- Strong skills in Microsoft Office tools (Excel, Word, PowerPoint)
- Leadership, persuasion, and coordination skills
- Knowledge of ISO 9001 and IATF 16949 standards
- Knowledge of VDA standards
- Knowledge of customer requirements related to claim management
- Knowledge of the SAP ERP system
- Familiarity with statistical concepts
- Ability to xbvzest use measurement equipment
- Experience in the automotive industry
- Experience in non-conformities management
Responsibilities
- Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements
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