It Support Technician – Relocation To The Usa

Savino Del Bene seeking a Level 1 Junior IT Support Technician.

You will initially join our Corporate IT team in Italy (Scandicci, Florence) on a fixed-term employment contract, where you will receive training and gain the knowledge and practical experience required for the role.

Upon completion of this initial period, you will permanently relocate to the United States and join our team at our warehouse facility in Fairless Hills, Pennsylvania.

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Role Scope:

In this role, you will provide first-line technical support for our local warehouse operations while working closely with the U.S. IT team.

In addition to supporting the Fairless Hills site on-site, you will occasionally travel to our New Jersey warehouse locations and other U.S. branch sites as required to provide hands-on IT assistance.

You will also help the U.S. IT team by delivering remote support to users across various U.S. locations, troubleshooting technical issues and handling helpdesk tickets through the company’s ticketing system.

You will further collaborate with our Corporate IT team in Florence, Italy, by assisting with selected Level 2 and Level 3 support activities under guidance.

This position focuses on hands-on IT infrastructure support, networking, and wireless troubleshooting in a fast-paced warehouse/logistics environment.

Key Responsibilities:

• Active Directory & End-User Support: Join and manage PCs in a Windows Active Directory domain;
  create and administer user accounts;
  provide support and troubleshooting for Windows PCs, printers, and other peripheral devices.
• Network & Infrastructure: Support LAN/WAN connectivity for the site;
  assist with installing and connecting network switches and running structured cabling;
  perform basic switch configurations and VLAN assignments;
  troubleshoot network issues involving DHCP, DNS, and internet connectivity.
• Wireless & RF Systems: Help configure and troubleshoot enterprise Wi‑Fi networks;
  diagnose common wireless issues (coverage dead zones, interference, performance problems);
  support and troubleshoot handheld RF scanners and other warehouse wireless devices;
  perform basic access point checks and configurations.
• On-Site Support & Documentation: Provide hands-on IT support to warehouse staff for their computers and equipment;
  occasionally travel to New Jersey warehouses or other U.S. branch locations for on-site support when required;
  maintain up-to-date technical documentation and IT asset inventory records.
• Remote Support & Ticketing: Assist the U.S. IT team by providing remote technical support to end users across U.S. branches;
  troubleshoot issues viaphone or remote tools and resolve trouble tickets through the IT ticketing system in a timely manner.

Requirements:

• 1–3 years of experience in IT support or help desk roles.
• Basic knowledge of Windows Active Directory (able to join machines to a domain and manage user accounts).
• Fundamental understanding of networking concepts – TCP/IP, VLANs, DHCP, DNS – and ability to troubleshoot basic network connectivity issues.
• Experience supporting enterprise wireless networks (Wi‑Fi) and familiarity with diagnosing common Wi‑Fi problems.
• Proficiency with Windows 11 PRO operating systems and standard PC hardware/software troubleshooting.
• Ability to troubleshoot and resolve technical issues for remote users via phone, email, and remote access tools.
• Experience using IT helpdesk ticketing systems to log, track, and resolve incidents, including prioritizing tasks and escalating issues when necessary.
• Excellent verbal and written communication skills for effectively assisting end users in a remote setting.
• Basic awareness of IT security is the best practice, particularly when supporting remote users (e.G. safeguarding data and credentials).
• Strong troubleshooting and problem-solving skills, with a focus on customer service.
• Ability to work independently and effectively in an operational warehouse environment.
• Willingness to learn and grow in an infrastructure-focused IT role.
• Fluent in Italian and English.

Preferred Qualifications (Nice to Have):

• Experience in a warehouse, logistics, or industrial work environment.
• Familiarity with enterprise IT infrastructure tools or platforms (e.G. Aruba wireless networking equipment, Palo Alto firewalls, or similar technologies).
• Relevant IT certifi