Product Support Specialist

16 ore fa

Milano, Lombardy, Italia Canon 430exii Tempo pieno 35.000 € - 50.000 € Contratto
Job Description

La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.

We are looking for a Product Support Specialist who will provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.


Responsibilities

  • Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
  • Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
  • Identifies, documents, and reports design, reliability and maintenance problems and bugs.
  • Gathers and consolidates feedback from customers and field staff.
  • Coordinates with field support specialists and customers to address and resolve problems and expand product usage. xbvzest

Qualifications

Skills required



  • Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
  • Ability to collaborate with development teams to manage bugs, enhancements, and support activities
  • Excellent communication skills, with the ability to translate technical needs and customer feedback
  • Experience in collecting, documenting, and managing issues through ticketing systems
  • Strong customer focus and ability to work effectively in cross-functional teams

Canon Core Competencies

Focus on the customer
Apply high standards of accuracy
Drive for results
Create solutions to problems
Take ownership & accountability