Field Service Engineer, Italy

21 ore fa

venezia, veneto, Italia Illumina Tempo pieno
Overview

As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You’ll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You’ll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work.

Retribuzione / Benefits
  • bonus or commission
  • potential equity
  • flexible time off
  • summer shutdown
  • inclusive environment
  • zero-net pay gap
Responsabilità
  • Install, maintain, repair and upgrade Illumina instrument systems
  • Troubleshoot technical issues and provide on-site customer support
  • Coordinate service requests and drive timely resolutions
  • Support new instrument installations, including facility inspections and validation
  • Maintain service-parts inventory for effective interventions
  • Collaborate with sales/marketing on placements, upgrades and contract renewals
  • Build relationships with customers and internal partners
  • Participate in departmental projects to expand technical knowledge
Requisiti fondamentali
  • Engineering background or related technical field
  • Interest in hands-on troubleshooting with complex instrumentation
  • Exposure to optics and lasers (welcomed)
  • Familiarity with Linux, networked IT advantageous
  • Strong communication and customer-facing skills
  • Organizational and problem-solving abilities
  • Collaborative mindset and willingness to learn
  • Residence in Italy with a valid Italian driving license and up to 80% travel
  • Fluent Italian and English
  • Preference for candidates in Campania or Puglia
  • strong communication
  • customer-facing skills
  • collaborative mindset
  • optics and lasers
  • Linux
  • networked IT