Senior Account Manager EMEIA

Job detailsDepartment / Client ServicesBologna, ItalyFull-timeRemote€51,500 EUR

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- €72,000 EURClient Services – Senior Account Manager – ItalyCan be based in Italy / Spain / Slovenia / UKWhile providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals.

Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.

As an Account Manager in our Client Services Department, you will be able to harnessing relationships with clients in a diverse and challenging business climate.

We are seeking a professional like you to support our business targets by delivering sales results.

This position is responsible for sales activities from lead generation through contract signing and client follow-ups for achievement of customer satisfaction and revenue generation.Who We Are…With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems.

We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.Why You Should Work Here…Our employees are at the heart of everything we do, which is why they are our biggest investment.

We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement.

Our team members have the opportunity to communicate and collaborate with colleagues around the world.

This position offers also offers ample travel opportunity.What You Will Accomplish Here…Our customers are manufacturers, regulators and operators within the Gambling industry.

This is a customer service/sales-focused position for someone who will not only foster and maintain business relationships with clients, but who will also have on opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.Job SummaryThe Senior Account Manager is responsible for building and maintaining business relationships with assigned GLI clients.

This position is responsible for sales activities from lead generation through contract signing, and client post-service follow-ups for the achievement of customer satisfaction and revenue generation.Essential Functions (Duties and Responsibilities)Meets with clients to negotiate and secure business and maintain relationshipsDelivers sales presentations to clientsEnsures clients are provided professional, courteous, and timely support and serviceMaintains a strong understanding of gaming regulations, processes, and proceduresSupports and implements strategic plans to accomplish company goalsForecasts client activity and sets performance goals accordinglyReviews market analyses to determine customer needsMaintains a strong understanding of GLI Services, tools and training offeringsMaintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clientsMaintains records of all visits and telephone contacts of the assigned regulatory clients within the database dailyGenerates reports, as requiredParticipates in tradeshows and/or regulatory conferences, when necessaryMay coordinate In-Service training classes and field inspections/audits when appropriate for clientsPerforms other duties as assigned Required Education and Other CredentialsBachelor’s degree in Marketing, Business, Engineering or a related fieldCertification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirementsMust have a valid driver’s licenseRequired Skills/ExperienceA minimum of 3 years relevant industry experience is requiredA minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fieldsCertification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirementsMust be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRMMust have the ability to write reports and business correspondenceMust have the ability to effectively present information and respond to questions from external and internal parties, including large audiencesHighly motivated, pro-active self-starter with excellent time management skillsMust have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this positionThe ability to read, write, speak, understand and communicate in French and/or German sufficiently to perform the duties of this position is an advantageMust have the ability to communicate, both orally and in writing, with internal and external partiesMust have the ability