Head of Commercial Excellence
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As Commercial Operations Head Italy, you will partner with Commercial Leadership to translate strategy into execution, driving commercial excellence and data-driven decision-making. You will oversee the Commercial Operations function across markets, turning insights into capabilities and solutions that support sustainable growth. You will lead a cross-functional team, shaping GTM models, incentives, forecasting, and analytics. This is a high-impact role at the intersection of strategy, execution, and data, with a direct influence on market performance and transformation.
Retribuzione / Benefits- company car
- healthcare plan
- pension fund
- meal vouchers
- incentive compensation
- Lead CRM and SFE strategy, segmentation, targeting, planning, and performance management
- Oversee field force sizing, territory design and resource deployment
- Design and govern Sales Incentive Plans, KPIs and target setting
- Coordinate forecasting and Annual Business Planning with commercial inputs
- Lead BI and reporting strategy using CRM, Power BI and advanced analytics
- Ensure data quality and integration of multiple data sources
- Drive CRM/BI/automation initiatives and AI-enabled productivity improvements
- Lead and develop the Commercial Operations team and collaborate with Finance, IT/Data and other functions
- Coordinate cross-market alignment and best-practice sharing across Local, Regional and Global teams
- Significant experience in Commercial Operations, Commercial Excellence, SFE or Business Analytics in pharmaceutical or similar environment
- Strong experience with CRM/SFE, incentives, analytics, forecasting and planning
- Proven ability to translate data into actionable insights and recommendations
- Experience with BI and CRM platforms (Power BI, Veeva CRM, Salesforce)
- Leadership of teams and complex cross-functional programs
- Fluent English
- Experience in international environments desirable
- Strategic mindset
- Data-driven decision-making
- Strong influencing and collaboration
- Power BI (data modelling, dashboards)
- Microsoft Excel, Power Query
- IQVIA data and FlexView analytics
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