Senior Technical Support Engineer

21 ore fa

Milano, Lombardy, Italia Cognex Corporation Tempo pieno 60.000 € - 90.000 € Contratto

Cognex Corporation in Milan, Italy, is seeking a Senior Customer Support Engineer to act as a key technical escalation contact for Cognex products.

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You will provide expert remote support in English and Italian, own complex issues, and coordinate with engineering and product teams to ensure customer success across Europe in a hybrid work model.

You will mentor junior engineers, contribute xbvzest to knowledge base content, and document cases in the CRM system, driving root-cause analysis and continuous