Operations Executive

Vacancy Information

Reporting line: Director of Operations

Location: Rome or Venice (Hybrid - 3 days per week in the office, 2 days per week from home)

Hours: Monday - Friday, 40 hours per week (9 AM - 5.30 PM)

High season: During the high season April-October, one Saturday per month on rota and during the week on shifts (8am-4:30pm or 10:30am-7pm)

Early Closing Disclaimer

We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.

Company Introduction

The Travel Corporation (TTC) is a family of brands that has been making travel matter for over 100 years. Established in 1920 and driven by service, our award-winning brands, including Trafalgar, Contiki and Insight Vacations, welcome over two million guests every year.

We are a fun, high-performing and collaborative team, where professional growth is prioritised. When you grow, we grow as a company.

The Role

Plays a vital role in the pre-departure organization by overseeing and managing the company’s day-to-day operations. They are responsible for ensuring that all office processes run smoothly, efficiently, and in line with the TTC’s objectives

Our Values

• inherent Passion: our love for travel is the foundation of everything we do
• incredible People: diverse, delightful and dedicated individuals
• impactful Purpose: making a positive impact on the destinations, communities and wildlife we visit

What Will You Do?

• Ensure Sightseeing times and tickets are added to the documentation delivered to the TDs.
• Answer and assist all Travel Director (TD) queries either in person or over telephone/teams
• Communicate relevant information to TDs in advance of all trip departures, via Teams channels.
• Work with other departments to ensure the smooth running of upcoming trips.
• TD’s complaint is listened to, and suitable solution is sought.
• Where necessary escalate to Team Manager, ensuring no issues is left unresolved.

About You

• Flexible, willing to step in and able to assist with shift cover where necessary
• Pleasant and friendly manner.
• Confident
• Open to developmental feedback.
• Collaborative
• Able to multi-task and prioritise.
• High attention to details

Apply Now

If this sounds like the role for you, apply now with your CV. We look forward to hearing from you.