Country Operation Manager Italy

14 ore fa

Romano di Lombardia, Lombardy, Italia LVMH Tempo pieno

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The Country Operation Managereffectivelyensuresthe smooth running of stores day to dayretailoperations, with the objective of facilitating sales,delivering exceptional service to customers,and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans.

Job responsibilities

Stock Management & Logistics

Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows
As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention
Organize inventory management (weekly cycle counts and annualinventory)

Process/internal control

In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
Be responsible for staff training on policy & process

Care Services (Repairs & Returns)

Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
Reviewafter-sales reports andinitiate action plan as needed
Be responsible for staff training on Care Services guidelines

Till & Cash Management

Be responsible for expense control

Store Systems Referent

Be the referent for all “back-office” tools: ensure staff training, adoption and correct use in the store
Realize ad hoc demands concerning equipment / application access in E-services
Support the Digital Coordinator to deploy special projects when needed

Facilities Management

Maintenance andstore upkeep

Profile

This role is best suited to a candidate with the following profile:

Strong understanding of Customer Service needs and Customer priorities
Innovative, proactive and strategic
Team-focused with a desire to collaborate effectively
Organized, methodical and rigorous

Additional information

“Whatever you do – whether for work or pleasure – do it with passion Live with passion,” wrote Christian Dior.

Controlli attentamente tutta la documentazione richiesta per la candidatura prima di fare clic sul pulsante apposito in fondo a questa descrizione.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. xbvzest In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Country Operation Manager Italy

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Country Operation Manager Italy

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