Aftersales Customer Support Specialist
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Si candidi tempestivamente È previsto un elevato volume di candidati per il ruolo descritto di seguito, non aspetti a inviare il suo CV.
Manage and coordinate all incoming aftersales enquiries related to service, maintenance, repairs, and spare partsPlan and schedule service technicians' activities to ensure timely and efficient customer supportAct as the main point of contact for customers regarding aftersales requests and service updatesPrepare reports related to service performance, response times, and customer satisfactionSupport customer retention initiatives through proactive follow-upEnsure a high standard of customer service aligned with XCMG brand expectations
Qualifications
Previous experience in aftersales, customer support, service coordinationExperience within machinery, construction equipment, material handling xbvzest is highly preferredStrong organisational and multitasking skills with the ability to manage priorities in a fast-paced environmentStrong problem-solving mindset and proactive attitudeGood English language skills;
Chinese language skillsis a plusTeam player with flexibility and willingness to travel when required
This position is based on-site in Livorno, Italy.
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