Global Customer Intelligence

Who we are

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Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 24 countries give back the joy of hearing, feeling and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

About the role
We are looking for a motivated and data-driven

Customer Intelligence & CRM Insights Sr Specialist

to join our Headquarters. In this role, you will support the collection, analysis, and interpretation of customer data at a global level, contributing to the generation of actionable insights and recommendations for Regions and Countries. Your work will help us better understand customer behaviors, preferences, and needs, providing a key contribution to marketing strategy development and improving customer engagement.

You’ll be part of a dynamic and collaborative

Global Center of Expertise (CoE),

reporting to

Federico Flussi, Global CRM Customer Intelligence Associate Director , and working alongside a team of experienced professionals. You will interact with multiple stakeholders across departments and markets, helping align customer insights with business objectives and supporting decision-making through data-driven analysis.

Key responsibilities

Data Collection and Preparation : gather, clean, manipulate and integrate customer data from diverse sources, including CRM system, point-of-sale systems, survey platforms, AI tools and 3 rd parties data

Data Analysis and Interpretation : Apply statistical techniques, data mining, and exploratory data analysis to identify significant customer behaviors, segmentation opportunities, and drivers of customer repurchase and/or missed adoption of the product

Segmentation and Predictive Modeling : create detailed customer profiles to understand their needs, preferences and value. Moreover, you might be asked to develop predictive models for customer behavior

Campaign Analysis, Monitoring and Optimization : analyze the performance of CRM campaigns and customer engagement initiatives, providing insights into their effectiveness and recommending ideas

AI-driven innovative use-cases : collaborate on AI use case development for CRM applications (customer knowledge enrichment through speech analytics, virtual agents), with hands‑on involvement in prompt design, LLM evaluation and solution testing.

Required Skills & Experience
Professional Experience

Bachelor’s degree in mathematics, Statistics, Engineering, Economics, or a related field

Proven experience (2–5 years) in a similar analytical role, preferably within marketing functions

Solid proficiency in data analysis tools and programming languages such as SQL, Python or R.

Experience with data visualization tools such as Power BI, Tableau or similar is a plus

Basic understanding of AI and LLM concepts, including exposure to generative AI tools or prompt‑based workflows is a plus

Previous experience in customer analysis and/or working closely with business stakeholders is preferred

Mindset & Soft Skills

Strong analytical thinking with the ability to interpret complex datasets

Technical proficiency in data manipulation, statistical analysis and data visualization

It’s a plus if you have experience in storytelling and in presenting data‑driven insights to both technical and non‑technical stakeholders

Ability to translate data into meaningful business recommendations

Fluency in English (written and spoken)

Willingness to travel occasionally for business needs

Location : HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)

Contractual Level : Employee (1-2) level

Contract Type : Permanent – Full Time

The reference

Gross Annual Salary

is approximately in the range of

€44.000 -€62.000 . The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.

The position is also eligible for an annual Company bonus (‘premio di risultato’) linked to business performance, in line with Company policies.