Software Technical Support Engineer

1 giorno fa

milano, lombardia, Italia Qualified Recruiter, LLC Tempo pieno

Software Technical Support Engineer

R&D - Paderno Dugnano (MI)


As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Few examples of responsibilities:

  • Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance.
  • Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
  • Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
  • Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
  • Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Ideal Background:

  • Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
  • 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
  • Basic knowledge of programming languages such as C++, C#, or Java
  • Familiarity with scripting languages (e.g. Python, JavaScript, or Bash)
  • Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
  • Valid driving license and own vehicle required
  • Fluency in English is mandatory; Italian is a plus