Global Project Business Quality Leader

Leadership Capabilities

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Global Project Business Quality Leader (m/f/d)

Hager Quality Porcia, Italy
Arenzano, Italy
Telford, United Kingdom
Emmenbrücke, Switzerland
La Roca del Vallès, Spain
Obernai, France
Blieskastel, Germany
Milan, Italy
Permanent

Shape Quality into a Strategic Advantage for Hager’s Project Business

Hager’s Project Business is a strategic growth area focused on complex power distribution applications and solutions for buildings, industry and infrastructure. As the business expands, our next challenge is to establish a quality model that supports profitable growth, strengthens customer trust and ensures that every project performs as designed across the complete solution lifecycle.

We are looking for a Global Project Business Quality Leader to build and lead this transformation.

This is not a traditional quality role focused solely on product conformity, certification or established quality systems. Your mandate is broader: ensure that everything we design, configure, sell, manufacture, deliver, install and commission performs as one complete solution in the customer’s project environment.

Reporting directly to the Vice President Project Business, you will have the visibility, sponsorship and influence to make quality a competitive advantage for Hager’s Project Business.

Where You Will Make the Difference
Build the Global Project Business Quality Model

Define the quality principles, governance and processes across the complete project lifecycle, from specification and engineering through configuration, manufacturing, logistics, installation, commissioning and after-sales.

Strengthen Quality at Solution and Application Level

Go beyond individual product and system conformity to ensure that hardware, software, engineering choices and applications perform together as intended. Integrate quality into customer requirements, specifications, solution design, engineering and project preparation. Identify technical, operational and execution risks early and ensure that appropriate preventive actions are taken.

Improve Customer Experience And Field Quality

Lead the Project Business approach to major customer complaints, field issues and critical escalations. Ensure fast containment, robust root-cause analysis and effective corrective and preventive actions. Strengthen quality and reliability standards for installation, commissioning and field performance. Convert customer and field feedback into structural improvements across products, engineering, processes and partner networks.

Reduce the Cost of Poor Quality

Establish transparency on the Cost of Poor Quality, warranty exposure and quality-related project risks. Identify the main drivers of quality cost and define focused improvement priorities. Build preventive mechanisms that reduce rework, delays, claims, warranty costs and customer dissatisfaction.

Lead Across the Project Business Ecosystem

Act as a strategic quality partner to R&D, Product Management, Engineering, Operations, Supply Chain, Sales, Service and Group Quality. Lead and develop the Project Business quality organization and broader quality community. Influence senior stakeholders and functional teams in an international matrix organization.

Strengthen collaboration with panel builders, system integrators, contractors, installers and other partners involved in delivering the final solution. Establish structured partner qualification, onboarding, audit and performance improvement approaches.

Make Quality Performance Visible

Define a focused set of indicators covering customer quality, project quality, field performance, partner quality and Cost of Poor Quality. Develop dashboards and project review mechanisms that provide fact-based visibility on quality performance and emerging risks. Use field data, trend analysis and root-cause insights to prioritize improvement actions. Provide transparent reporting and recommendations to Project Business leadership and relevant Group functions.

What Success Looks Like

• 
  
• Established and deployed a scalable global Project Business Quality framework.
  
• Embedded quality and risk management earlier in the project and engineering lifecycle.
  
• Clarified quality ownership and accountability across functions, regions and partners.
  
• Reduced major customer escalations, recurring field issues and Cost of Poor Quality.
  
• Improved installation, commissioning and partner quality performance.
  
• Built a transparent, fact-based view of quality risks and improvement priorities.
  
• Positioned quality as a recognized contributor to customer trust, project pe