Customer Service Representative – Italy
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🎯 JOIN OUR TEAM AT TERUMO NEURO
At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
👉 Join our dedicated Customer Service team
💼 Position: Customer Service Representative – Italy
📍 Location: Milan (Hybrid – at least 3 days/week on-site)
✨ YOUR MISSION:
🔹 Process customer orders (direct & consignment) via SAP HANA ERP
🔹 Maintain customer account records & order histories
🔹 Support consignment & tender agreements
🔹 Monitor inventory, consignment & trunk stock
🔹 Manage returns (RGAs, complaints) with global CS & QA teams
🔹 Coordinate product returns with European warehouse
🔹 Assist customers, sales teams & distributors (availability, order status, deliveries)
🔹 Handle inquiries & ensure timely follow-up
🔹 Prepare sales reports upon request
🧩 YOUR PROFILE:
✔ Previous experience in customer service or a recent graduate in the field
✔ Strong MS Office skills (Word, Excel, Outlook, Teams)
✔ Ability to multitask & prioritize
✔ Detail-oriented & responsive
✔ Excellent communication & phone skills
✔ Fluent Italy
🌟 BONUS POINTS:
➕ Experience in high-tech, pharma or medical device industry
➕ Knowledge of SAP ERP
➕ Experience supporting direct sales organizations
➕ Bachelor’s degree or Master's degree
➕ Fluent English
🚀 Ready to make an impact?
Apply now and be part of a dynamic, international team at Terumo Neuro
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