Customer Service Representative – Italy

1 giorno fa

monzabrianza, lombardia, Italia Terumo Neuro Tempo pieno

🎯 JOIN OUR TEAM AT TERUMO NEURO


At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.


👉 Join our dedicated Customer Service team

💼 Position: Customer Service Representative – Italy

📍 Location: Milan (Hybrid – at least 3 days/week on-site)


YOUR MISSION:

🔹 Process customer orders (direct & consignment) via SAP HANA ERP

🔹 Maintain customer account records & order histories

🔹 Support consignment & tender agreements

🔹 Monitor inventory, consignment & trunk stock

🔹 Manage returns (RGAs, complaints) with global CS & QA teams

🔹 Coordinate product returns with European warehouse

🔹 Assist customers, sales teams & distributors (availability, order status, deliveries)

🔹 Handle inquiries & ensure timely follow-up

🔹 Prepare sales reports upon request


🧩 YOUR PROFILE:

✔ Previous experience in customer service or a recent graduate in the field

✔ Strong MS Office skills (Word, Excel, Outlook, Teams)

✔ Ability to multitask & prioritize

✔ Detail-oriented & responsive

✔ Excellent communication & phone skills

✔ Fluent Italy


🌟 BONUS POINTS:

➕ Experience in high-tech, pharma or medical device industry

➕ Knowledge of SAP ERP

➕ Experience supporting direct sales organizations

➕ Bachelor’s degree or Master's degree

➕ Fluent English


🚀 Ready to make an impact?

Apply now and be part of a dynamic, international team at Terumo Neuro


#TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita