Receptionist/Workplace Ambassador

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position Overview: Deliver exceptional front-of-house and reception services, ensuring all client interactions reflect the highest standards of professionalism and customer care.Core Responsibilities:Client Service & Reception ManagementHandle all reception duties with dedication, professionalism, and courtesy. Manage and respond to client and visitor requirements promptly to maintain exceptional service standards that support JLL's client relationships.Visitor & Access Management Welcome visitors warmly, manage arrival announcements, and oversee visitor access card distribution and sign-in procedures. Ensure all security protocols are followed while creating a positive first impression.Communication Support Handle telephone inquiries from internal and external contacts, distribute calls efficiently throughout the building, take accurate messages when needed, and send email communications to relevant personnel without delay.Administrative Operations Processcourier deliveries, postal collections, and package distributions. Maintain reception area organization and cleanliness. Monitor and respond to emails promptly according to established procedures.Facilities CoordinationBook transportation services in accordance with client policies and procedures. Reserve meeting rooms as requested. Manage office supply receipt, registration, storage, and warehouse operations.Technology & Process ManagementUtilize ticketing systems to manage and track client requests effectively. Support event coordination as needed. Ensure all activities comply with Health and Safety policies and procedures.Flexibility & Additional SupportIn exceptional circumstances, provide assistance with other duties as required to support client operations beyond standard reception responsibilities. Panoramica della Posizione: Fornire servizi di accoglienza e reception di eccellenza, garantendo che tutte le interazioni con la clientela riflettano i più alti standard di professionalità e cura del cliente.Responsabilità Principali:Servizio Clienti e Gestione ReceptionGestire tutte le funzioni di reception con dedizione, professionalità e cortesia. Gestire e rispondere prontamente alle richieste di clienti e visitatori per mantenere standard di servizio eccezionali che supportino le relazioni clientelari di JLL.Gestione Visitatori e Accessi Accogliere i visitatori con cordialità, gestire gli annunci di arrivo e supervisionare la distribuzione delle tessere di accesso e le procedure di registrazione. Garantire il rispetto di tutti i protocolli di sicurezza creando una prima impressione positiva.Supporto ComunicazioniGestire le richieste telefoniche da contatti interni ed esterni, distribuire le chiamate efficacemente nell'edificio, prendere messaggi accurati quando necessario e inviare comunicazioni email al personale pertinente senza ritardi.Operazioni AmministrativeProcessare consegne corrieri, ritiri postali e distribuzione pacchi. Mantenere l'organizzazione e la pulizia dell'area reception. Monitorare e rispondere alle email prontamente secondo le procedure stabilite.Coordinamento StrutturePrenotare servizi di trasporto in conformità con le politiche e procedure clientelari. Riservare sale riunioni su richiesta. Gestire la ricezione, registrazione, stoccaggio e operazioni di magazzino delle forniture d'ufficio.Gestione Tecnologia e Processi Utilizzare sistemi di ticketing per gestire e tracciare efficacemente le richieste clientelari. Supportare il coordinamento eventi secondo necessità. Garantire che tutte le attività rispettino le politiche di Salute e Sicurezza.Flessibilità e Supporto AggiuntivoIn circostanze eccezionali, fornire assistenza con altri compiti richiesti per supportare le operazioni clientelari oltre le responsabilità standard di reception.Part time - 20 oreLocation: On-site –ROME, ITAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.