Floor Supervisor

5 giorni fa

Roma, Lazio, Italia Marriott Hotels Resorts A tempo pieno 30.000 € - 50.000 € all'ano
Description

At the historical St. Regis Rome we are casting for a Floor Supervisor (Maître).

Reporting to the FB Director, the Floor Supervisor (Maître) will be part of the passioned F&B team, proud to engage our guests and to create exquisite moments in the unique atmosphere at our LUMEN Cocktails & Cuisine and at the Lumen Garden, a real urban oasis in the city center.

ABOUT US

Introduced to Rome society in 1894, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.

YOUR CHALLENGE

The Floor Supervisor (Maître) plays a key role in our outlet, in charge to supervise all the bar and restaurant area and organize the best service for our guests, always with positive attitude and spirit to provide unique experiences for guests.

TASKS & RESPONSABILITIES

  • Assist the Bar Manager in hiring, training, scheduling, evaluating and motivating and coaching employees.
  • Supervise and ensure the cleaning of working areas
  • Represent and be the face of the hotel/bar to all guests.
  • Engage guests and maintain a focus on St. Regis Standards and brand identity.
  • Check quality and quantity of all stock and supplies.
  • Anticipate and communicate replenishment needs promptly.
  • Participate and support events and daily rituals.
  • Welcome guests and be the St. Regis brand ambassador;
  • Manage guests' requests and complaints in line with our service culture.
  • Follow Standard Operating Procedures and brand identity guidelines.
  • Comply with all health, safety and hygiene standards and policies.
  • Balance the cash register at the start and close of each shift.
  • Order and restock bar inventory (Requisitions, fruit orders...).
  • Maintain confidentiality of proprietary information; protect company assets.
  • Support all co-workers and treat them with dignity and respect.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

COMPETENCIES AND SKILLS

  • Possess a good command of English and Italian.
  • Great storytelling skills.
  • An excellent verbal manner and proven customer service skills.
  • Good knowledge or experience of the hospitality industry.
  • Good organization skills with an attention to detail.
  • A team Player with flexible & positive attitude.
  • Good leadership and training experience.
  • Passion for the hospitality industry.
  • Able to work in a fast paced environment & remain calm under pressure.
  • Be able to demonstrate experience in complaint handling.
  • Positive, engaging personality and professional appearance.
  • Availability to work late nights, weekends and bank holiday as we operate 365 days a year.

WHATV WE OFFER

  • Professional career progression at international level in 7300 Marriott hotels.
  • Discounts on hotel rooms, gift shop items, food and beverage across the company.
  • Learning and development opportunities online, on the job and in class.
  • Charity events, Wellbeing activities through the TakeCare program.
  • Experienced management & motivated and engaging colleagues
  • Canteen service and uniform

CONNECT YOUR PASSIONS WITH A REWARDING OPPORTUNITY

You're a passioned about hospitality. And with us, you'll get to both refine and showcase your attitude and competencies.  Join us and grow through opportunities to explore the business, opening yourself to various career options.

No matter your path, we'll make sure you feel right at home.

   #LI-FG1


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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