Quality Assurance Manager

1 settimana fa

th floor Central Bloc Cebu IT PEO Consulting Limited A tempo pieno 50.000 ₱ - 80.000 ₱ all'ano


Job Title: Quality Assurance (QA) Manager
Account: Travel
Type of Support: Voice
Work Setup: Onsite at Central Bloc - 18th Floor, Central Bloc, Cebu IT Park
Work Shift: Shifting
Salary: Up to 68k package
Start Date: ASAP
Headcount: 1

Job Summary:
We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality assurance team for our travel account. The ideal candidate will have a strong background in quality control, performance analysis, and process improvement within the travel or telecommunications (Telco) industry. The QA Manager will be responsible for ensuring high-quality customer interactions, compliance with company standards, and continuous improvement of service delivery.

Key Responsibilities:

  • Develop, implement, and oversee quality assurance policies and procedures for the travel account.
  • Monitor and evaluate customer interactions to ensure adherence to quality standards.
  • Lead and manage a team of QA analysts, providing training, coaching, and performance feedback.
  • Analyze QA metrics and provide insights to enhance customer experience and operational efficiency.
  • Collaborate with operations, training, and client teams to address quality gaps and drive process improvements.
  • Conduct regular audits and calibrations to maintain consistency in quality evaluations.
  • Stay updated with industry trends and best practices to continuously enhance QA processes.
  • Handle escalations and provide recommendations for issue resolution.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications & Requirements:

  • 3-4 years of experience as a QA Manager in a travel account or telecommunications (Telco) industry.
  • At least a 2nd-year college completion or a college graduate.
  • Strong knowledge of QA methodologies, call monitoring, and customer service best practices.
  • Excellent leadership, coaching, and people management skills.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Proficiency in data analysis and reporting tools.
  • Ability to work in a fast-paced, shifting work environment.
  • Exceptional communication and interpersonal skills.

Qualified Candidates should send CV to



Working Place:

18th floor, Central Bloc, Cebu IT

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