Technical Support Specialist
4 giorni fa
Technical Support – Smart Home & Building Automation (Verona)
Dovit by
RISCO Group, provides an advanced all-in-one Smart Home & Building Automation platform. The system centralizes control of lighting, HVAC, energy, video, security, and home automation into one intuitive interface, used by installers, system integrators, and distributors across Europe.
Role Overview
We are looking for a
Technical Support Specialist
, with strong technical abilities and experience in smart home, electrical, or building automation systems.
Main Responsibilities
- Analyse customer requests and provide remote technical diagnostics
- Program and deploy smart home & building automation systems (remote and on-site)
- Deliver technical training for installers and system integrators
- Manage tickets and coordinate field actions when needed
- Handle RMA processes, analyse returned products, and report technical findings
- Provide feedback from the field to improve products and services
- Identify upsell opportunities for the sales team
Requirements
- Experience in technical support, installation, or deployment in smart home, electrical, HVAC, security, CCTV, fire, or networking solutions
- Knowledge of installation processes
- Strong analytical and problem-solving skills; ability to work methodically under pressure
- Experience delivering technical training
- Fluent Italian & professional English – required
- Experience with BUS technologies (KNX, DALI, DMX, etc.)
- Familiarity with smart home or building automation environments
- Good command of Office tools
- Team player with a problem-solving mindset
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