Remote Customer Support

2 settimane fa

Bergamo, Lombardia, Italia ModSquad A tempo pieno
We Could Use Someone Like You in Our Crew.

ModSquad has partnered with a leading educational services provider that empowers over 6 million students across North America. This powerhouse supports the college experience by delivering textbooks and course materials, managing campus bookstores, and elevating school spirit through branded retail solutions.

We're seeking rockstar Customer Support Representatives who are ready to be the friendly, knowledgeable voice behind this mission - helping students, parents, and faculty get the support they need through inbound calls and emails.

In order to be considered for this opportunity, your computer must have at least 16 GB RAM and your internet must have a speed of 50 MBPS or more.

Please note: This is a seasonal opportunity expected to start in December and end in March.

Production Hours and Commitments:

  • Monday - Friday: 4 AM - 7 PM PDT

  • Saturday: 4 AM - 4 PM PDT

  • Possible Sunday hours: 4 AM - 4 PM PDT

Commitments:

  • 20 hours per week (minimum). 8 of those 20 hours must be self-scheduled on Friday and/or Saturday

  • 60 days

What We're Looking For:

  • Customer Support pros with proven experience and a passion for service.

  • Tech-savvy problem-solvers who can handle basic troubleshooting with ease.

  • Campus culture enthusiasts who can bring the energy and identity of a school to life in every interaction.

  • Detail-focused multitaskers who can juggle multiple apps without breaking a sweat.

  • Zendesk experience? Huge bonus

Workspace Requirements:

  • A dedicated computer (Windows 10 or newer)

  • 16 GB RAM minimum

  • Wired internet connection (Ethernet) with at least 50 Mbps download speed

  • Willing to install ModSquad's security software and 2FA app

  • Willing to install client admin tools

  • Access to a webcam or smartphone for photo verification

  • Dual monitors strongly recommended for peak productivity

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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