Hospitality Operations Specialist

7 giorni fa

Milano, Lombardia, Italia Líbere Hospitality Group A tempo pieno 30.000 € - 40.000 € all'ano

About lhg

Líbere
, as part of All Iron Group, was created by the founders of Ticketbis (acquired by eBay in We are different, agile, and dynamic with great growth. Our vision at Líbere is to create the
largest alternative to hotels in Europe
, focusing on alternative accommodations where
technology
,
design
, and
experience
will make a difference.

With technology in the center, we are pushing
smart buildings
and
guest experience
to the next level. Having
automation
and
data-driven
as part of our DNA, we are building attractive hospitality solutions to bring a unique experience to our guests.

The great things you will do

Back Office Area

  • Coordinate, supervise, and audit the work of the cleaning company, ensuring Líbere standards and task completion times are met to avoid delays for customer check-ins.
  • Identify and address potential maintenance issues, ensuring they are reported and resolved promptly.
  • Oversee and track pending operational or maintenance issues to guarantee swift resolutions, either through internal staff or by coordinating with external companies.

Administrative Area

  • Manage stock orders and requests, ensuring every site is fully supplied with the necessary items and products for operations.
  • Safeguard lost and found items.
  • Review and submit supplier invoices for payment.
  • Handle purchases and request quotes.
  • Manage and control laundry and amenities orders required for daily operations.

Customer Service Area

  • The customer is at the heart of all operations. Working in the same building, we are responsible for making their experience unforgettable. A happy customer is sure to return :)
  • Customer Service (in person, online, by phone): Welcome guests and assist them with whatever they need—check-in, city information, use of spaces, etc.
  • Serve as the primary point of contact between the Operations team and the guest, ensuring clear and effective communication.

What are we looking for?

  • Experience in operational or coordination roles within the hospitality or service industry.
  • Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively.
  • Experience managing maintenance, stock orders, and ensuring the smooth running of daily operations.
  • A flexible, open-minded, positive, conciliatory, and customer service-oriented individual. A smile is your best ally.
  • Organized, hardworking, and with a special attention to detail.
  • Someone who thrives in a fast-paced, evolving, and challenging startup environment like Líbere Hospitality.
  • A team player who can also work independently, feeling comfortable resolving issues autonomously while knowing when to ask for help.

Why work with us?

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

  • We care about Results and People.
  • Opportunities for career growth and development
  • A supportive and collaborative team environment
  • A commitment to work-life balance

Apply

We are currently preparing our second landing in Milano so, if you are passionate about hospitality and are looking for a challenging and rewarding role, we would love to hear from you. Apply today to join our team

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