Service Contract Manager

1 giorno fa

Saronno, Lombardia, Italia Vanderlande A tempo pieno
Job TitleService Contract ManagerJob Description​1. Job Purpose

Overall management of O&M and service contracts, including setup, operations, quality, finance, subcontracting, and contract variations.

2. Core Responsibilities
  • Plan and coordinate maintenance activities included in the service contracts, ensuring compliance with operational windows and SLAs.
  • Manage and schedule technical resources involved in maintenance activities.
  • Coordinate local suppliers and partners, guaranteeing quality and compliance.
  • Monitor progress of activities and customer requests.
  • Use and update the CMMS and other company applications.
  • Define and monitor contract-related KPIs.
  • Analyze indicators, deviations, and take corrective actions.
  • Implement continuous improvements in service processes.
  • Manage and monitor the financial performance of the contract.
  • Monitor operational costs, hours, materials, and external partners.
  • Manage procurement of spare parts.
  • Issue purchase orders for suppliers and spare parts using corporate tools.
  • Act as the main operational point of contact for the customer.
  • Ensure alignment between customer expectations and service performance.
  • Prepare regular reporting.
  • Handle escalations, issues, or special customer requests.
  • Plan scope, activities, resources, budget, and risks for small RMR projects.
  • Coordinate internal and external project activities.
  • Monitor project budget and contractual compliance.
  • Keep the customer updated on milestones and risks.
  • Prepare final reports and lessons learned.
  • Monitor service processes and propose optimizations.
  • Collaborate with HSE roles to ensure safety on site.
  • Promote a strong safety culture.
  • Ensure regulatory and contractual compliance.
3. Additional Responsibilities (Highlighted – from Jordi)
  • Manage stakeholders up to senior management at both the customer and Vanderlande.
  • Continuously develop the Vanderlande Service proposition.
  • Create and steer business investments with customers.
  • Support the startup of new onsite teams.
  • Develop and professionalize site-based service teams worldwide.
  • Manage internal and external incidents.
  • Hold final responsibility for performance of maintenance and operations on all SBS sites.
  • Participate in and/or manage global audit programs.
  • Support preparation and setup of service contracts.
  • Set up and manage service contracts: staff, operations, quality, finance/P&L, and customer contact.
  • Problem-solving and troubleshooting.
  • Continuous improvement activities.
  • Customer reporting.
  • Communication with Headquarters in the Netherlands.
  • Cost control, including warranty cases.
  • Budget control and evaluation.
  • Manage contracts with subcontractors and customers.
  • Control and improve maintenance methods.
  • Coordinate major incidents.
  • Prepare weekly and monthly reports.
  • Ensure health, safety and environmental compliance on site.
4. Qualifications & Skills
  • +4 Service management experience.
  • Entrepreneurial, strong people manager and communicator.
  • Background in automated handling systems, capital goods industry, or system integration business.
  • Experience working with third-party service providers.
  • Knowledge of service contracts is an advantage.
  • Willingness to travel nationwide/worldwide.
  • Excellent verbal and written Italian skills.
  • Good verbal and written English skills.
  • Commercial mindset with strong project management skills.
  • Team builder with a drive for continuous improvement.
5. Reporting Structure

Reports to: Service Manager (SM).

Direct reports: Field Service Technicians / Field Service Engineers.

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