Technical Support
7 giorni fa
We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Tasks
Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Handle a high volume of incoming calls and emails from customers
Collaborate with other departments to ensure timely resolution of customer concerns
Requirements
Experience in the energy industry is desirable, but not essential as training will be provided
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in using computer systems and software applications
Strong attention to detail and accuracy
Benefits
Competitive salary package
Comprehensive training and development opportunities
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