Senior Strategy

At Fifth Beat, we design, create, and optimize digital products that transform businesses and delight people. We're a tight-knit, curious, and passionate team united by a vision: improving the world, one project and one service at a time. Our approach centers on human-centered design, supported by strategic work in business innovation and organizational design.

We're looking for: we're seeking a sharp, seasoned Business and Service Designer eager to bring tangible value to our team, driven by the same passion for people and designing for their needs. While many list "Business and Service Design" on their resumes, few truly master the craft. At Fifth Beat, we need an expert who can shape strategies and craft services that perfectly balance user needs with business objectives. If you're someone who can guide teams and clients toward exceptional outcomes, we'd love to talk with you.

// WHAT YOU'LL BRING TO THE TABLE (The Core)

• Design-Business Hybrid: With your unique blend of service design expertise and business skills, you're adept at crafting user-centric services that effectively align with business objectives. You have a proven track record of translating complex business needs into innovative service solutions.

• Research and Analysis: You're skilled in user research methodologies and business analysis techniques. Experience in strategic analysis and process mapping is a must.

• Curiosity and Flexibility: Your experience navigating diverse sectors, clients, and business challenges is crucial. This role celebrates your adaptability and the broad perspective you've gained from working across multiple industries and projects.

• Experienced Service Designer or Business Analyst: While we welcome candidates with diverse backgrounds in UX, strategy, or business operations, this role isn't suitable for those seeking their first design or analyst position.

• Exceptional Communicator: You can articulate complex service concepts and business strategies in clear, compelling ways to both stakeholders and team members.

• Innovation Champion with Proven Impact: You've spearheaded service innovations and can demonstrate tangible business improvements through your past projects or initiatives.

• Collaborative Problem-Solver: Your curiosity drives you to challenge conventions and reimagine service experiences. You thrive in cross-functional teams, fostering an environment of shared creativity and insights.

• Business-Minded Creativity: You approach design with a keen eye on business value. You excel at building client relationships and have a deep empathy for user needs and organizational pain points.

• Proficient with tools: Proficiency in tools like Miro, Figma, and Excel (or similar tools) is a must, since they will be your companion in the activities you will tackle on a daily basis.

• Language Proficiency: You are fluent in both English and Italian, enabling you to communicate effectively with clients, colleagues, and stakeholders across diverse linguistic and cultural backgrounds.

// YOUR RESPONSIBILITIES

What you'll do In this role, you will:

• Drive End-to-End Service Strategy: Own the service vision, from concept to implementation. Lead the team in creating services that delight users and deliver business results.

• Craft Comprehensive Service Blueprints: Develop detailed service maps and user journeys. Collaborate with cross-functional teams to ensure seamless service delivery.

• Build Strategic Partnerships: Work closely with clients, internal teams, and external stakeholders. Foster alignment and set high standards for service excellence.

• Champion Business-Design Integration: Apply your dual expertise to bridge the gap between creative solutions and business realities. Ensure services are both innovative and financially viable.

• Elevate Team Capabilities: Share your knowledge of service design methodologies and business analysis techniques. Mentor team members and create opportunities for skill development.

• Grow Client Relationships: Cultivate long-term partnerships by demonstrating the value of your unique skill set. Drive new business opportunities through compelling proposals and pitches.

If you're ready to shape the future of business and service design at Fifth Beat, we want to hear from you.

Apply now and join us in making a meaningful impact.