Food & Beverage Guest Experience Ambassador

Additional Information
Job Number

Job Category
Food and Beverage & Culinary

Location
The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Food & Beverage Guest Experience Ambassador.

The Food & Beverage Guest Experience Ambassador will report to the Restaurant Manager and she/he will be part of a F&B department.

This is a seasonal full time role.

Period: April - October/November 2026

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

What You'll Do

• Ensure guests are welcomed in a warm and professional manner and supervise the entrance of the restaurant
• Manage the reservations by phone, by email and face to face, recording guests' preferences
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Possess comprehensive knowledge of the menu content.
• Maintain a thorough understanding of all standards
• Liaising with Event and the restaurant team for special events and occasions
• Liaising with other departments (F&B, Sales and Front Office) for VIP guests and special celebrations
• Supply guests with directions and information regarding the restaurant and the hotel
• Provides support regarding any reasonable task requested by the Management

What We're Looking For

• Fluent English and Italian are required
• Understanding of luxury hospitality F&B operations
• Experience in the same role in fine dining restaurants would be an advantage
• A warm, people-oriented demeanor
• A team-player attitude
• Positive outlook and dependability
• Excellent personal presentation and interpersonal skills.

Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunità, ad accogliere tutti e a favorire l'accesso alle opportunità. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra più grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilità, lo status di veterano o altre basi protette dalla legge.
The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso.

Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International.
Scegli
un ambiente dove puoi svolgere al meglio il tuo lavoro,
iniziare
il tuo percorso verso i tuoi obiettivi,
entrare a far parte
di un fantastico team globale e
diventare
la versione migliore di te.