Account Delivery Manager

4 giorni fa


Roma, Lazio, Italia Neurons Lab A tempo pieno

ObjectiveTo drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.Key Responsibilities1) Account Growth & Client SuccessDrive Expansion Revenue: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative sellingExecutive Relationship Management: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisorAccount Strategy: Develop comprehensive account plans for 3-5 client portfolios, including quarterly strategic reviews and competitive positioning2) Project Delivery ExcellenceEnd-to-End Project Leadership: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction IndexCross-Functional Team Management: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimizationRisk & Quality Management: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking3) Strategic Business ImpactValue Demonstration: Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansionMarket Intelligence: Gather competitive insights and industry trends to inform product development and business strategyProcess Innovation: Contribute to delivery methodology improvements and build reusable assets for future projectsCapabilitiesLeadership - Ability to lead cross-functional teams and drive resultsCommunication - Exceptional verbal and written communication skillsRisk Management - Proactive identification and mitigation of project risksFast Decision Making - Rapid response to changing client needs and market conditionsOwnership - Complete accountability for account outcomes and client successConflict Management - Skilled in resolving stakeholder conflicts and alignment issuesInnovative Thinking - Continuously identify AI transformation opportunitiesAI/ML Awareness - Strong understanding of AI technologies and business applicationsProject Management Methodologies - Expert in Agile, Scrum, and delivery frameworksAdvanced English - Fluent communication with global clients and stakeholdersFinancial Services Knowledge - Deep understanding of the FSI industry and regulatory requirementsExperienceAccount/Project Management (5+ years) - Proven track record in managing complex client relationships and project deliveryBusiness Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunitiesAI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impactFinancial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges



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