Associate Customer Service Technical Specialist, Content Support

2 settimane fa

ITA Milan Via Bisceglie, Italia Wolters Kluwer A tempo pieno

The Wolters Kluwer Digital eXperience Group (DXG), formerly Global Platform Organization, co-creates state-of-the-art digital solutions with our businesses around the world. The DXG mandate is to grow revenue in the company's digital products through innovation in, and adoption of, advanced technologies and tools to meet and further anticipate customer needs. The group drives innovation in Wolters Kluwer through its user experience center of excellence, focused on customer-centric product development, and its artificial intelligence center of excellence, applying cutting-edge technologies for the next generation of expert solutions.

Technical Requirements

Candidates must have expertise in the following areas:

  • Core Skills:
    • HTML/XML: Proficiency in content structuring and templating.
    • JIRA & Confluence: Experience in workflow management and documentation.
    • ELK Stack: Knowledge of Elasticsearch, Logstash, and Kibana for log analysis.
    • Scripting: Proficiency in at least one of Python, Bash, or JavaScript for automation tasks.
    • API Integrations: Experience with REST/SOAP APIs, authentication, and data retrieval.
    • Basic SQL and familiarity with CMS systems.
    • Alfresco: In-depth knowledge of enterprise content management.
    • Solr: Proficiency in implementation and use for search and indexing.
    • Familiarity with Neo4j.

Behavioral and Personal Requirements

  • Passion for Technology: Strong interest in software development and emerging technologies.
  • Learning Orientation: Eagerness to learn and grow professionally.
  • Problem Solving: Excellent analytical and problem-solving skills.
  • Team Spirit: Ability to work effectively in a team and communicate clearly.
  • Proactivity and Autonomy: Capability to take initiative and manage tasks independently once trained.
  • Attention to Detail: Precision in coding and user interface design.
  • Excellent command of the English language (written and spoken), essential for communication in an international context.
  • Knowledge of Dutch or French is considered a plus but not mandatory.

Education and Experience

  • Degree in Computer Science, Computer Engineering, or related fields.
  • Candidates with technical diplomas and a demonstrable passion for software development will also be considered.
  • Extensive work experience is not required, but brief experience (e.g., internships, traineeships, or contributions to university/personal projects) in software development is appreciated.

What We Offer

  • A dynamic and stimulating work environment focused on innovation.
  • Opportunities for professional growth through continuous training.
  • Mentorship from senior developers to support your career development.
  • Participation in innovative projects with cutting-edge technologies.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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