Customer Operations Specialist

22 ore fa

Gallarate, Lombardia, Italia Global Blue A tempo pieno

The Merchant Service Specialist supports ordinary and ad hoc activities of the Merchant Services team, ensuring a high-quality office environment and efficient operational support to the Sales Team, Administration, and all GB departments. Reporting to the Merchant Services & Inside Sales Manager, the role also contributes to enhancing Global Blue's service offering and acts as a key support to the Sales Team.

Main Activities:

  • Merchant support hotline, email accounts & customer service for all merchants' questions, entry point of Global Blue for retail industry in Italy;
  • Contract management, set up, control and implement new merchants under the guidelines in work;
  • Internal reports;
  • Credit note copies to merchant;
  • Manage contract terminations and update sell-in/sell-out data in a specifical internal system
  • Other duties as assigned;

Reporting and collaboration

  • The role reports to Merchant Services & Inside Sales Manager

Key competencies

  • Effective verbal and written communication;
  • Strong customer orientation and team spirit;
  • Flexibility, resilience, and ability to manage shifting priorities;
  • Proactive and results-driven attitude;
  • Strong organizational and problem-solving skills;
  • Proficiency in Microsoft Office (especially Excel) and invoicing tools;
  • Good command of English;

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