Villas Guest Service Agent

Borgo Pignano Relais & Châteaux is a 750-acre private estate nestled among the rolling hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a truly unique hospitality experience.

Our philosophy is based on
slow living
, organic cuisine and farming, and a deep respect for nature — creating an atmosphere that combines the comfort of a five-star resort with the warmth of traditional Tuscan hospitality.

Our culinary offering, awarded
2 Forchette
in the
Gambero Rosso 2026 Italian Restaurants Guide
and the
Michelin Green Star
, is one of the cornerstones of the Borgo Pignano experience, celebrating seasonality, ingredient quality, and culinary creativity.

We offer our guests refined stays, outstanding food and wine experiences, and wellness-oriented activities. Joining our team means contributing to memorable moments with passion, courtesy, and attention to detail.

Job Description
Discover Your Next Opportunity
We are looking for a dynamic and proactive
Villas Guest Services Agent
for the 2026 season — the primary point of contact for guests staying in our villas.

You will work closely with the Front Office team, ensuring a personalized and impeccable service that reflects Relais & Châteaux and Borgo Pignano standards, with attention to every detail of the guest experience.

Your Responsibilities

• Develop a thorough knowledge of the company philosophy, core values, daily operations, and all hotel outlets and services.
• Welcome guests upon arrival and provide an introduction to the villa facilities and the estate.
• Coordinate, collaborate, and support other departments such as Housekeeping, Concierge, In-Room Dining, and Front Office when required.
• Serve as the main point of contact for villa guests throughout their stay, assisting with any needs including restaurant and experience bookings.
• Anticipate guest needs, respond promptly, and always greet guests with courtesy, regardless of workload or time of day.
• Prepare in advance all aspects related to guest arrivals — such as registration forms, spa treatments, restaurant and experience confirmations, and any pre-arrival requests.
• Check the condition of villas and common areas, reporting any maintenance issues.

Reporting Line
Reports to:
Executive Assistant Manager
Qualifications
What We Are Looking For

• Minimum of 2 years' experience in similar roles within the hospitality industry.
• Strong service orientation and genuine commitment to guest satisfaction.
• Good knowledge of hotel services, restaurants, and guest experiences.
• Ability to multitask and prioritize while maintaining guest focus.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal abilities.
• Discretion and professionalism in handling sensitive situations.
• Ability to remain calm and composed under pressure.
• Fluent in English; additional languages are a plus.
• Respect for nature and alignment with sustainability values.
• Own means of transportation

Additional Information
What We Offer

• A role within a luxury hospitality environment focused on sustainability.
• Accommodation and meals included.
• Uniform provided.
• In-house training on operations management, leadership, and Relais & Châteaux standards.
• Training on service quality and industry regulations.
• Opportunities for professional growth and continuous learning.
• Wellbeing initiatives and staff events to promote collaboration and inclusion.
• Discounts at our sister hotel (50% on dining, subject to availability).

Our Commitment to You
At Borgo Pignano, we offer a respectful and inspiring workplace where collaboration, creativity, and personal growth are at the heart of what we do.

We value every individual within an inclusive culture that embraces sustainability and excellence.

We invest in your ongoing development through tailored training programs and continuous managerial support.

Join us and contribute to an extraordinary hospitality experience in one of Tuscany's most exclusive destinations.

Ready to Join Us?
Send us your CV along with your consent for the processing of personal data in accordance with the GDPR.

Borgo Pignano offers you the opportunity to grow in a setting that combines luxury, sustainability, and world-class hospitality.