Senior Account Manager

Who we are

FINE+RARE is one of the world's leading marketplaces for wines, spirits, and collectable experiences. We have built an unparalleled network of producers, agents, reservists, and private clients by providing access to the wines and spirits held in the world's greatest cellars and collections. We operate globally, with offices in Asia, Continental Europe, the UK, and the U.S. We offer our customers a wide range of services, including global delivery, storage solutions, and the option to sell wines through our single marketplace platform.

About the role

As a Senior Account Manager, you will be responsible for acquiring, retaining, and developing key clients within the Italian market, with a primary base in Milan. The role places strong emphasis on business development, proactive localised networking, and building long-term, high-quality client relationships aligned to F+R's strategic growth ambitions.

Closely aligned to F+R strategic value-drivers, you will be accountable for managing and delivering your annual sales targets, key commercials, whilst owning responsibilities on new business development, referrals (acquisition), growing and retaining clients through exceptional service levels and experience (service) and extending the customer life-time value by providing guidance and advice through full buying/resale journey (buy-store-sell).

You will actively represent and promote the F+R brand through consistent presence in the Milanese and wider Italian fine wine market, developing new client opportunities via personal networks, events, referrals, and targeted prospecting.

F+R's clients expect a highly personalised, service-driven approach. You will be fully accountable for managing and growing your client portfolio, delivering annual sales targets, and expanding customer lifetime value through the full buy-store-sell journey.

You will demonstrate strong commercial acumen, deep market knowledge, and a proactive new-business mindset to establish F+R as a leading fine wine partner in Italy.

Key Responsibilities

• Develop, manage, and grow a portfolio of Italian clients, with a strong focus on Milan-based collectors, investors, and trade relationships.
• Drive new business development through localised networking, industry events, private client introductions, referrals, and targeted outreach.
• Maintain a strong on-the-ground presence in Milan, actively attending tastings, fairs, and cultural or luxury-adjacent events to build brand visibility and client relationships.
• Establish, nurture, and develop long-term, high-quality relationships with fine wine buyers, supporting sourcing, collecting, cellaring, and resale strategies.
• Source wines aligned to client demand and market opportunities using F+R's global supplier network.
• Plan and manage a structured product and opportunity pipeline for all active and prospective clients.
• Actively use HubSpot CRM to manage client activity, opportunities, forecasting, and reporting, with strong data discipline.
• Analyse client and sales data to inform commercial decisions and territory planning.
• Own personal sales targets, key commercials, and new client acquisition goals.
• Collaborate closely with colleagues across Sales, Trading, Operations, and Marketing to deliver a seamless client experience.
• Proactively manage client issues through to resolution, ensuring consistently exceptional service levels.
• Act as a brand ambassador for F+R within the Italian market, strengthening long-term relationships and identifying opportunities for growth.
• Continuously develop personal market knowledge, sales capability, and professional expertise, contributing positively to team culture and performance.

Skills & Experience

• Proven experience in account management and business development, ideally within fine wine, luxury goods, or a relationship-led sales environment.
• Strong track record of new client acquisition and revenue growth through networking and relationship-building.
• Excellent communication and interpersonal skills, with confidence engaging high-net-worth individuals and professional counterparts.
• Fluent in Italian and English, both written and verbal.
• Strong local knowledge and professional network within Milan and the Italian market.
• Commercially astute, self-motivated, and comfortable working autonomously in a fast-paced environment.
• Experience using CRM systems (ideally HubSpot) with strong organisational and data skills.
• Deep interest in fine wine; WSET Level 3/4 or equivalent highly desirable.
• Professional, proactive, and results-driven, with a strong sense of ownership and accountability.
• This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

Why work for us?

• Competitive salary
• Remote working
• Generous staff discount
• Opportunities for professional development
• Be part of a dynamic and collaborative work environment